May 232017
 
Where Innovation Goes Wrong

There’s hardly an organization that doesn’t strive to be innovative. But even well-managed companies struggle with it. Cutter Senior Consultant Borys Stokalski and Bogumil Kaminski report there are typically two points of failure for establishing a working innovation engine: Point of Failure 1: Lack of Clear Innovation Governance According to Stokalski and Kaminski, while companies think hiring creative people will automatically result in innovation, that is seldom the case. Instead (in addition?), you need to ask questions about the type of innovation that is required by your business strategy, that is, you need to engage in innovation governance. Innovation governance is critical to organizing for efficient innovation. How do you do it? Consider questions like, Read more

May 162017
 
Some Advice for Middle Managers

From time to time Cutter Senior Consultant Jens Coldewey talks with middle managers who started their Agile journey some years ago and are unhappy with the results. Here’s his advice:   If you start changing an organization toward an Agile mindset, there’s no real end. Agile is about creating an organization of continuous learning and the transformation is done when there is nothing new to learn, which will probably be never. This puts an enormous challenge on middle management. In most organizations, lower management is responsible for actual delivery, upper management is responsible for keeping the organization prepared for the future, and middle management is responsible for stabilizing the organization. Now continuous learning means that Read more

May 092017
 
The Coming Wave of Innovations and Changes

We recently asked Cutter Senior Consultant San Murugesan a question: If you consider the transformation of business to be phenomenal thus far, what do you expect the future of business will be? He answered our questions in his opening statement of a Cutter Business Technology Journal issue focused on the business opportunities in the new digital age: “Well, it’s definitely not going to be ‘business as usual.’ The business landscape is poised for an unprecedented wave of further innovations and changes. How these will emerge, who will be the leading players in different sectors, and how the changes will affect us — average people in both advanced and developing countries, young and old — are Read more

May 022017
 
RPAs: A Cautionary Tale

Last week I wrote about the “triple win” that can come from robotic processing applications (RPAs). But Cutter Fellow Robert N. Charette points out a cautionary tale. In a recent Business Technology & Digital Transformation Strategies Advisor, Charette tells the saga of the Michigan Unemployment Insurance Agency’s Michigan Integrated Data Automated System (MiDAS) system, which was found to have falsely accused at least 22,000 — and possibly more than 50,000 — of the state’s residents of unemployment fraud between October 2013 and August 2015. How did that happen? Writes Charette: It turns out that Michigan decided to fight unemployment fraud using a software-driven approach, rather than the previous ‘manual and paper intensive work process.’ In fact, Michigan UIA Read more

Apr 282017
 
Call for Papers: Digital Transformation in the Industrial Sector

Early adopters of interconnected digital technologies in the industrial sector are realizing the benefits of improvements in operational efficiencies, productivity, safety, cost savings, profitability, and customer engagement and satisfaction. These technologies include those related to the IIoT movement such as AI, machine learning, big data, predictive analytics, machine-to-machine communication, and blockchain. Industries in the manufacturing, energy, utilities, automotive, and aviation sectors, to name a few, are capitalizing on investments in these revolutionary technologies. An upcoming issue of Cutter Business Technology Journal with Guest Editors Patrikakis Charalampos and Jose Barbosa will examine emerging trends and strategies in digital transformation in the industrial sector. How are IIoT, predictive analytics, AI, big data, blockchain, and other technologies being Read more

Apr 252017
 
Benefits of Robotic Process Automation (RPA)

Robotic process automation (RPA) and cognitive automation (CA) tools are getting a lot of attention. But, as reported by Mary Lacity and Leslie Willcocks in their new report, Smart Service Automation: Benefits, Cases, and Lessons, potential adopters of these new types of service automation tools remain skeptical about the claims surrounding their promised business value. These potential adopters are still not sure why an organization would move to service automation, what they’d achieve if they were to do it, and what are the best practices. To answer these questions, Lacity and Willcocks conducted two surveys of 143 outsourcing professionals and interviewed 48 people, including service automation adopters, providers, and advisors. From the interviews, they identified 20 adoption journeys. The 20 Read more

Apr 172017
 
Data-centric Protection and Security: What are the Trends?

Data-centric protection and security focuses on the organization’s sensitive data (as opposed to its overall computer networks and applications). This is accomplished by locating, identifying, and cataloging sensitive data as well as by applying encryption, data masking, and policy-based data access controls (and end-user monitoring) to protect data residing across multiple enterprise environments. To what extent are organizations adopting, or planning to adopt, data-centric protection and security practices? In a recent Cutter Consortium survey, Senior Consultant Curt Hall asked 50 organizations about their data protection practices to shed some light on this important question. As shown in the figure below, more than a third (37%) of surveyed organizations currently have data-centric protection and security practices in place.   Read more