Obstacles to Social Media Analytics

I’ve been spending a lot of time with social media analytics and exploring how organizations are adopting and applying the technology. There are a number of obstacles confronting organizations seeking to implement social media analytics. These include technical and organizational considerations, as well as dealing with societal or consumer concerns when it comes to privacy. The latter appear to be particularly troublesome for end-user organizations. Technical/Organizational Considerations One of the biggest technical issues is a perceived lack of best practices for social media analysis. Social media analysis is still a fairly new application for end-user organizations, and many seek guidance and best practices when it comes to actually designing and implementing their social media analytics …

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Cloud computing, data analytics, sensors and the Internet of Things, robotics, mobile and social computing, “super-intelligent” systems and advanced cognitive systems are merely a few of the technologies that have moved from the realm of being an interesting idea into the main stream. Just over the horizon are not only improvements to each of these technologies but also virtual/augmented reality systems, autonomous vehicles, private drones, 3D printing, quantum computing, gesture control systems and wearable computing, among others that promise to change our daily routines in a myriad of ways. High tech companies like to tout the many benefits of these technologies — for example, it is believed that moving to autonomous vehicles will not only …

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Seriously Gaming At Cutter Summit 2015

This Monday, on the first day of the Cutter Summit 2015, it was my great privilege to moderate a session about serious games as tools of disruptive innovation. By changing the normal rules of interaction, we can have more productive interactions during the innovation process, including the all-important collaboration with the customer. Serious games also help in the education process, driving home lessons in a way that words alone often cannot. They also provide an opportunity to “try before you buy,” simulating new innovation strategies, such as adopting Agile or managing your portfolio differently. During the session, we played three games, one representing each of these potential benefits that serious games offer. (There are others.) …

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Truly, One Size Does Not Fit All

Software development is not really a single discipline. What comes under the overall field is a combination of disciplines that address a range of problems: Maintaining and evolving fielded code Adding significant new features to an existing application or platform Building an entirely new application or platform These differ in the amount of innovation required and the amount of information available for delivering a quality system. Teams working on type 1 problems generally are not required to invent anything and they have detailed information on the code change required and available technology. Teams addressing type 2 efforts may need to be innovative in building out and integrating the capability. Also, they usually have incomplete information …

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The Importance of Cross-Training

Cross-training reduces reliance on individual experts and extends a firm’s capabilities without hiring externally. A single specialist can become a bottleneck in a business process simply because he or she is the only person with a necessary skill. This is evident in areas such as software development where the idea of multi-skilling has become a component of Agile development. The problem that cross-training solves is the natural creation of islands of expertise and its consequences. While some people certainly need to be experts, cross-training problems occur at a lower level. Overall, it is important to recognize that isolated skills and resultant bottlenecks develop as a process over time. Consider an individual familiar with a particular …

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Value Is Elusive, Even To Agilists

Agile practitioners are often proud — and justifiably so — that when people are seriously adhering to the principles and practices, they keep the focus on value. They usually do a better job on average, I would argue from both first-hand experience and a fair amount of research, than the adherents of Waterfall methods. That’s not the same as saying that there’s not room for improvement. Value is a slippery concept. What’s valuable to you isn’t necessarily valuable to me. That statement extends to user stories, in which the “so that…” clause differs, depending on the persona identified in the “As a…” section that precedes it. We’re supposed to write stories that have some value …

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Why Embrace a Process- and Content-Driven Approach to EA?

A curious thing happens when an EA team adopts a particular framework — it takes on the preconceptions of that framework. This broadly means that companies adopting TOGAF assume a process-driven approach to EA, while those using the Zachman Framework embrace a more content-driven style. Does this matter? From my observations of EA teams that I work with, this does matter because it has a significant impact on how you architect! More than that, it is my belief that this preconception toward a process- or content-driven tactic imposes a one-sided approach, resulting in less-effective EA outcomes. When EA follows a process it often becomes reactive, prescriptive, and inflexible — rather than proactive, supportive, and adaptable. …

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Lean, like Agile, is an increasingly nebulous term. At its core, Lean centers on paying attention and continuously improving our processes and our products. Tools like Kanban, Personal Kanban, A3s, Validation Canvases and the like are spreading Lean thinking — but the focus is more and more on tools, not on continuous improvement. The more we learn about how software is created and the modern product lifecycle, the less certain the processes are becoming. Change happens quickly, and business needs to respond quickly. We want to increase predictability, but the best we can hope for is to simply understand what is predictable and build systems to suit. Since we are dealing with evolving products in …

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Retrospective Meetings: What Goes Wrong?

[Editor’s note: Don’t miss Diana’s keynote The Heroic Learner: Courage, Compassion, and Confidence for the 21st Century at the Cutter Summit, May 4-6 in Cambridge, MA.] Too many retrospective meetings receive cursory planning or inadequate facilitation and are thus unable to reap the potential benefits. Too many retrospective meetings are held to “check the box” on the process meetings template, rather than to focus on real improvements. Too many teams never implement or revisit the action plans coming out of retrospectives. Disguised as retrospective action planning, too many teams seek to shift blame and responsibility for action to others. In too many organizations, retrospective meetings don’t deliver the promised return on time invested (ROTI). It’s …

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Trust Requires Accountability

The whole notion of an enterprise chief information officer (CIO) or chief technology officer (CTO) is obsolete. As technology itself decentralizes — regardless of formal organizational structures — there will be multiple technology experts/specialists/leaders. There are already “go-to” technology experts, leaders, and, yes, even “chiefs” in every business unit, every business pod, and surrounding every business process. They are seldom part of the central IT organization, and if they are, their loyalties are aligned more with the business units than with their “boss,” the enterprise CIO. In fact, time and time again I’ve seen “assigned” technologists commiserate much more with their business units than with the IT organizations to which they belong or with their …

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