For many years,Tom Bugnitz and I have been recommending that IT organizations think of themselves as a service business, with five fundamental service portfolios. The Application Portfolio (e.g., providing the applications and support to business units) The Project Portfolio The Infrastructure Services Portfolio (e.g., e-mail, network attach, remote access) The User Services Portfolio (e.g., help desk, PC repair) The Management Services Portfolio (e.g., providing procurement, planning support to business units) We also recommend that IT organizations do their budgeting in portfolio terms — that they should identify the service provided and the costs associated with them. (Over and over again we’ve written in Cutter Business-IT Strategies E-Mail Advisors, “If you don’t know cost, you don’t …

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