Dec 192011
 

My prediction is short, but maybe not so sweet:

In 2012 a major enterprise will have a catastrophic or near catastrophic outage due to poor Service Management.

[Editor’s Note: This post is part of the annual “Cutter Predicts …” series, compiled at the Cutter Consortium website.]

avatar

Malcolm Fry

Malcolm Fry is a recognized IT industry luminary with over 40 years' experience. Mr. Fry was a member of the ITIL Advisory Group (IAG), which was responsible for overseeing the development and publishing of ITIL V3, plus he was a mentor for the Service Transition book. In 2009 Mr. Fry was awarded the coveted Ron Muns Lifetime Achievement Award for his work in the IT service management (ITSM) arena.

Discussion

 Leave a Reply

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

(required)

(required)