Good IT governance promotes balance across time-to-delivery, portfolio effectiveness, overall IT responsiveness and affordability. Without good governance, the IT playing field quickly becomes fragmented and fraught with frustration for all players — IT professionals on one side and countless business professionals on the other. And while it’s true that both sides have a role in the process, it’s unlikely that any of the stakeholders fully understands the others’ focus.
In this table, I’ve charted a way for both the demand- and supply-sides to understand governance processes and tools.
|Demand Side||Governance Process||Supply Side|
|User requirements and expectations||Service-level definition and monitoring, funding mechanisms||IT service delivery performance|
|Applications required and used by organization||Strategic planning, application portfolio, roadmaps||Application delivery and support, including break-fix and minor enhancements|
|Technical infrastructure required and used by the organization||SLAs, technology roadmaps||Infrastructure delivery and support, individual infrastructure components|
|Projects in development and planned for the organization||IT steering, project prioritization processes||Project development and deliver|
Using these tools to promote clarity, limit confusion, and build trust is easier said than done. IT governance is hard stuff because it involves people. It requires patience, compromise, openness, commitment, and leadership. At Cutter, we’ve developed a multi-phased approach to implementing the many dimensions of IT governance. You can download a chart of those governance elements, along with the topics that are included with each element here. If you have questions on your approach, I’m happy to answer them!