As the internet became established as a tool of commerce and industry over the past 15 years or so, IT departments fit new titles of web developer, user experience designer, and network security engineer into their existing department structure along with the many programmers, systems analysts, and technical gurus needed to keep systems running and serve the enterprise.
Now along comes the cloud and IT departments are beginning to realize they may not need so much of these skills, but are going to need more of the skills associated with contract, vendor, and customer relationship management. While this won’t be news to IT departments that were stricken with the outsourcing bug a few years ago, everyone else is going to be scrambling to find the right people and figuring out to whom they should report.
For sure, the hype on cloud services is high, but I predict that 2013 will be the year it hits the “knee in the curve” and really takes off. IT management will be reorganizing to deal with cloud services, increasing the number of “relationship managers” of all types and, as those involved in the previous outsourcing frenzy will tell you, it won’t be by retraining programmers.
[Editor's Note: This post is part of the annual "Cutter Predicts ..." series.]