Historically, IT’s role has been to ensure that hardware systems and software applications properly support the day-to-day needs of an organization’s executives, end-users and business processes. More recently, IT has been asked to help business users more effectively gather and interpret an escalating volume of data from internal and external sources. The end result was adopting better analytics systems for internal purposes. The Internet of Things (IoT) will push IT to become a part of the company’s product development and support processes as hardware and software become embedded into the products and services companies manufacturer and deliver. In many ways, this new role will really be a fulfillment of the past promises that IT become more closely aligned with the business functions it supports. But, in reality this will be a very big leap for most IT organizations, as they are still struggling to keep pace with their traditional responsibilities and lack the skills or tools to play a role in the rapidly evolving IoT marketplace.
[Editor’s Note: This post is part of the annual “Cutter Predicts …” series.]