A recent article in the New York Times describes a New York Police Department (NYPD) pilot program in which approximately 400 officers have been given smartphones to help them fight crime. You can read the full article here, but here’s the gist of the NYPD’s mobile application. The NYPD’s Android-based phones feature an app designed to provide foot-patrol officers with quick, easy access to information assembled from various separate databases. Such sources include databases containing arrest and police incident files, the state’s Department of Motor Vehicles (DMV) records, and parolee and other offender-related information. As an example, upon approaching an apartment building, officers making their rounds simply enter the address in the app, upon which they are presented …
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Curt Hall
There has been a lot of discussion about the need for organizations to adopt tablet devices (e.g., iPad, Android-based, PlayBook) to enable their employees to communicate via email, participate in mobile conferencing, and to access, view, and interact with corporate data via reports, dashboards, and other functionality while on the go. Cutter Consortium conducted a survey in 2012 that polled 69 end-user organizations about their mobile technology practices and adoption plans, including the use of smartphones and tablets and issues associated with the development, deployment, and support of mobile devices and end users. According to the survey, almost half of organizations surveyed currently view the use of tablets as a strategic priority to have, while …
Last year, organizations across almost every industry became really serious about using mobile technology. The majority of these initiatives involved companies enabling existing applications and business processes with mobile capabilities to extend their usefulness to workers in the field or those on the go, as well as to customers and partners beyond the firewall. This trend will accelerate in 2013, with organizations continuing to deploy mobile apps in the form of management dashboards and tools for supporting the three main domains of CRM (i.e., sales, marketing, and service). That said, however, I believe that in 2013 we are also going to see end-user organizations and vendors develop applications that apply mobile technology in conjunction with …
Mobile device management will continue to play a key role in enterprise mobility in 2013 as organizations accelerate their use of smartphones and tablets in an effort to increase employee productivity and enable the business to respond more efficiently to customer wants and needs. Some important trends we can expect to see take place with mobile device management in the New Year include: Mobile device management platform solutions will continue their evolution to encompass not just the ability to manage and secure mobile devices for enterprise use, but to offer more functionality for handling mobile apps as well. New mobile devices will begin to appear featuring enhanced “dual-use” management features built into the device. Organizations …
Cutter Consortium recently (Q4 2012) conducted a survey that polled 69 end-user organizations about their mobile technology practices and adoption plans, including the use of smartphones and tablets and issues associated with the development, deployment, and support of mobile devices and end users. The survey revealed that the main domains and applications in which organizations are using or plan to use tablets (in order of popularity/importance) include: Executive/management — to facilitate mobile communications and to support dashboards and other tools for measuring and managing product/company performance and the like. Sales, service, and support (i.e., CRM) — these are the main customer-facing domains and they tend to be very time sensitive, thus demanding rapid responses to …
Although Microsoft’s Surface tablet products are going to struggle — at least initially — in the consumer market, I believe that they are going to prove a hit when it comes to the use of tablets in the enterprise. First, to avoid any misunderstanding, Microsoft is offering two platforms in its Surface tablet line: Surface with Windows RT — Microsoft’s first or introductory tablet, running Windows RT — a limited version of the Windows 8 OS designed for ARM-based processors (which are popular for consumer tablets). Surface with Windows 8 — a more advanced, professional tablet running the full version of Windows 8 designed for Intel processors. This tablet will be comparable in processing capabilities …
One of the most important disruptive technologies that businesses can employ today is video. Video can benefit several business activities, including training, corporate communications, collaboration and knowledge sharing, and CRM. In addition, video is not something you are going to have to browbeat your employees to use. In fact, many employees — thanks to the popularity of YouTube and similar consumer video-sharing sites, in conjunction with their rabid obsession with smartphones and tablets — feel quite at home both watching and making videos. And a lot are also quite familiar with turning to consumer video-sharing sites to seek out videos showing them how to do something — whether it’s how to play “Paint It Black” …
I see the growing adoption of tablets — by both consumers and companies — as really jump starting the corporate use of mobile BI. I base this on responses I’ve received from my Data Insight & Social BI Advisor readers, as well as from survey respondents, who have informed me that their mobile BI initiatives call for tablet devices to play a significant role, particularly for sales and field support. Tablets feature much larger screens that lend themselves very well to supporting mobile BI apps. Basically, enhanced screen size places considerably fewer constraints on the amount of information end users can download and interact with (as compared to even the most advanced smartphones). Tablets also …
Mobility is now one of the top strategic priorities for organizations. In fact, supporting mobility is seen as so important that some organizations are offering employees the option of using their own personal devices. This “bring your own device” concept is seen as a way for companies to reduce costs, but the proliferation of smartphones and tablets in the enterprise means that IT needs to somehow practically manage these devices. And, when most IT people talk about “managing mobile devices,” they primarily mean ensuring that they are used correctly (i.e., according to company polices regarding data access, storage, and transmission) and do not become a “black hole” of a security threat to the company. Mobile …
Back in December, when making predictions for the upcoming year regarding important BI trends, I wrote that we could expect to see use of text mining and analysis increase in 2011, just as it has almost every year since we’ve measured its adoption (see “What Lies Ahead: BI and Data Warehousing Predictions for 2011,” 14 December 2010). A major driver behind this trend is that organizations are now faced with more and more unstructured data sources that they want to use to optimize their BI, marketing, and various performance management practices. In particular, Web, contact center, surveys, maintenance logs, sensors, and consumer social media sites are all contributing to the exploding amounts of unstructured data …
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