I’m a storyteller by heart, which is why I so enjoy the work that I do. Not only my own stories, but exciting stories about what other people have experienced in life and work, which I’ve been privileged to share with them as a consultant.
My last Cutter webinar was about telling stories from 5 companies […]

Please indulge me momentarily and pardon this esoterica. By the time you finish reading this, I hope I will have shown the need for this “scenic detour.”
For a long time thinkers and practitioners in the area of knowledge management have made a distinction between knowledge that is tacit and knowledge that is explicit. Knowledge and […]

On December 16, 2007 USA Today published an article on this subject:
“India is the world’s largest democracy, so it seems fitting that the New Delhi-based information technology services giant HCL Technologies is attempting what may be the most ambitious effort yet at installing a workplace democracy. That may sound impossible, but so did running nations […]

We are not alone.
In the struggle for business strategy alignment, I believe we have a compatriot in, if you can believe it, marketing. After all, we in IT have much in common with marketing.
Certainly longer in the tooth and possessing a meaner kick than the young colt known as the enterprise architect, the brand strategists […]

The optimists among us would like to think that the abundance of information, easily transmitted, will result in companies that are less hierarchical and more democratic. That perhaps the firm as we know it will become extinct. I was, for a brief, tongue-in-cheek moment, one of those optimists.
Others, like Andrew McAfee at Harvard, suggests that […]

No, sorry, not the secret kind. Although if you don’t know about software agents, they may seem secret and mysterious. And I’m sure 007 would have found a use for them.
Learn about agents and one of their many uses in Cutter Consortium Senior Consultant James Odell’s recent E-Mail Advisor. It’s reproduced below, and your comments […]

Cutter Fellow Steve Andriole is at it again! He’s come up with a list of the top ten things he’d say to “management” about technology. I’ll just post three of his items here for you to react to, but do read his entire list in this week’s Business Technology Trends & Impacts E-Mail Advisor.
4. Please […]

In April of this year Steve Barnett and I published two papers in the Cutter IT Journal on Resonance Marketing, the art and science of developing product offerings that resonate with customers’ wants and needs, cravings and longings. Resonance products represent such ideal fit with customers’ individual preferences that each becomes sort of a […]