Organizations tend to develop far-reaching plans to describe their strategic ambitions, tactics, goals, milestones, and budgets. However, these plans in and of themselves do not create value. Instead, they merely describe the path and the prize. Value can be realized only through the unremitting, collective actions of the hundreds or thousands of employees who are ultimately responsible for designing, executing, and living with the changed environment. Unless an organization successfully aligns its culture, values, people, and behaviors to encourage the desired results, failure is highly predictable. This challenge becomes even more acute when considering transformation efforts that are enabled through the introduction of enterprise resource planning (ERP) or other technology-enabled solutions. As is frequently the Read more
Guidance for optimizing your IT investments, avoiding IT strategies that fail to support your business objectives, and leveraging IT for competitive advantage.
In “Making Managerial Dashboards Meaningful” (Cutter IT Journal January 2013), the authors discussed the criteria and measures a dashboard needed to provide managers with reliable key performance indicators. All agreed on the need to choose carefully both the data displayed and the type of visualization to use. The “right” data, the “right” visualization, and the alignment of the data to the business goals supporting the dashboard user are necessary to support better decision making. In an upcoming issue of Cutter IT Journal we will take this one step further by exploring the creation of “Smart Dashboards” — ones that will provide even more intelligence and that “go beyond” the capabilities of current dashboards. We use Read more
By the end of 2014 or the beginning of 2015, various large cloud providers as well as the Internet Engineering Task Force (IETF) will have developed mechanisms to protect most Internet traffic against the pervasive domestic spying performed by the U.S. National Security Agency. The NSA won’t be unable to decrypt the traffic it really cares a lot about, but it will just take too much computer time to decrypt all traffic, as it can do right now. I predict this because there is a great convergence happening. First, the NSA’s antics have finally made companies aware of the security issues involved in taking client-server traffic that used to be inside the firewall and moving Read more
In the 20th century, companies waited until their industries and competitors fully vetted technologies before investing in even the most tried and true ones. Technophobes believed that investing too early was indulgent and reckless. Executives wore their late technology adoption strategies as badges of corporate honor. Today, emerging technologies are ready for immediate deployment: iPads are ready; Dropbox is ready; Skype is ready; ListenLogic is ready; Foursquare is ready; YouTube is ready. I predict that these and many other hardware and software technologies will be adopted without clear (or “validated”) requirements models, without the venerable SDLC, and even without rapid prototyping. I predict that technology adoption will turbo-charge into instant deployments. The figure below summarizes defined Read more
Ken Morris quietly joined Cutter’s Business Technology Strategies practice earlier this fall. And since that day, he’s been impressing Cutter clients and staffers alike! Like many Cutter Senior Consultants, Ken is a seasoned CIO. He has held senior IT leadership positions with two global specialty chemicals companies and a global industrial gases company over the past 20+ years. Ken is known for consistently delivering business value by cultivating, motivating, and leading high performance teams that are passionately invested in the success of the organization and the enterprise. Heady stuff! But when you meet Ken, you’ll know exactly why it’s true. Keep your eyes peeled for insight from Ken here at the Cutter Blog, and also Read more
Imagine you’re at a party. You’re standing near a cheese platter admiring the selection. That 2-hour cheese tasting class you took last week has made you think differently about the way you look at that plate! A man approaches and you begin chatting about the cheese. Turns out, he’s a Professor of Food Science at a top university, and has written the definitive book on goat’s milk cheese. A woman then joins the conversation; she’s from Wisconsin, home of the Cheese Heads – her perspective on cheese is a little less serious than yours! After sharing information, the 3 of you walk away with knowledge, insight, and a few ideas about wine and cheese pairings Read more
Given the rapid expansion of social and mobile technologies, organizations have increasing opportunities to connect with customers. The IT organization will play a key role not only in capturing and analyzing customer data and increasing the number and value of online customer interactions, but also in terms of creating the means for internal departments to collaborate and better serve the needs of customers. Some organizations mistakenly believe that customers want an online relationship with their company and bombard customers with surveys, questionnaires, and offers, whereas the reality is that what most customers really want is information and discounts. Organizations that examine and continuously improve their customers’ experience in their ease-of-search, ease-of-purchase, and ease-of-tracking delivery progress Read more