Business Technology Trends

Opinion on the technology, business, and social trends that are impacting enterprises worldwide.

What’s on Tap for Day 2 of Summit: Executive Education+

Anne Mullaney | Jun 7, 2013 No Responses

Jun 072013

What’s on Tap for Day 2 of Summit: Executive Education+

The Cutter Summit program includes a mix of keynotes with accompanying panel sessions, case studies, interactive exercises, roundtable discussions, lightning talks, half-day immersion workshops and seminars, and many, many networking opps. The other day I wrote about the keynote and case study that will take place of the first day, Nov 4, of this Fall’s Summit. Today I’ll highlight the “main events” for the second day. (Watch for another post on roundtables and lightning talks.) Israel Gat will kick off the morning, keynoting on the impending explosion of the API economy. Israel is well-known for his expertise on Agile and software/product development governance supported by technical debt assessment and valuation, but he actually spends much …

Making Profits Using API Economy

Giancarlo Succi | May 22, 2013 No Responses

May 222013

How much have you paid for your last home phone? Probably 10 euros, dollars, or whatever is your currency. It is likely that 20 years ago you would have paid a higher amount, even without taking into account the inflation. Still, imagine a world where you are the only phone owner, what would be the value of such phone? Probably zero, or even negative, since it would be a useless device that occupies space in your home. Here we appreciate two concurrent and conflicting phenomena that are at the root also of API Economy. The first is the so-called Network Effect: the phone has a value that depends on the number of users of the …

A Sixth Sense: Can Augmented Reality Make Things Better?

Joseph Feller | May 21, 2013 No Responses

May 212013

There is no doubt that the layering of interactive information over the physical world in real time — aka augmented reality (AR) — has a considerable “wow factor.” Nonetheless, IT decision makers need to take a cold hard look at augmented reality before jumping on this particular bandwagon. There are two key questions that need to be answered. First, can AR applications create real value for your customers, employees, and other stakeholders? Second, can your company overcome the significant challenges facing the relatively young AR community? Over the past few years, the toy manufacturer Lego rolled out interactive augmented reality (AR) kiosks (a monitor and camera) in a number of retail outlets. (You can view one of …

The New Wave of Killer Mobile Enterprise Apps

Curt Hall | May 7, 2013 6 Responses

May 072013

A recent article in the New York Times describes a New York Police Department (NYPD) pilot program in which approximately 400 officers have been given smartphones to help them fight crime. You can read the full article here, but here’s the gist of the NYPD’s mobile application. The NYPD’s Android-based phones feature an app designed to provide foot-patrol officers with quick, easy access to information assembled from various separate databases. Such sources include databases containing arrest and police incident files, the state’s Department of Motor Vehicles (DMV) records, and parolee and other offender-related information. As an example, upon approaching an apartment building, officers making their rounds simply enter the address in the app, upon which they are presented …

Mobile + Disruptive Technologies = Killer Apps

Curt Hall | Jan 8, 2013 2 Responses

Jan 082013

Mobile + Disruptive Technologies = Killer Apps

Last year, organizations across almost every industry became really serious about using mobile technology. The majority of these initiatives involved companies enabling existing applications and business processes with mobile capabilities to extend their usefulness to workers in the field or those on the go, as well as to customers and partners beyond the firewall. This trend will accelerate in 2013, with organizations continuing to deploy mobile apps in the form of management dashboards and tools for supporting the three main domains of CRM (i.e., sales, marketing, and service). That said, however, I believe that in 2013 we are also going to see end-user organizations and vendors develop applications that apply mobile technology in conjunction with …

A Slowdown in IT Developments that Depend on High Performance Internet

Alexandre Rodrigues | Jan 2, 2013 No Responses

Jan 022013

A Slowdown in IT Developments that Depend on High Performance Internet

In my prediction last year I mentioned: In 2012 practically all electronic devices will be internet based. As people progressively learn to explore and mature the use of this technology, the growing impact on business models and collaborative working models will trigger new rules of survival in the new internet-based global economy. Successful organizations will transform accordingly. I also mentioned a number of factors like “Changes in political systems, environmental concerns and issues, climate changes and natural disasters…” that would create additional pressure for the development and use of internet-based technology and software systems. The year 2012 has confirmed (without a shadow of doubt) that organizations of all types are changing their business models to …

Keeping an Eye (IV&V) on the Business

Mark Peterson | Dec 24, 2012 3 Responses

Dec 242012

Having recently conducted a survey of the Department of Corrections in each of the 50 states, we found their systems ages ranged from 5 years- to more than 35 years-old, with a mean average system age of over 20 years. This inventory of aging systems is driving a new wave of modernizations and, unfortunately, project failures as well. So, in 2013, we’ll see the wave of modernization for many government entities in the US (particularly large counties and states) continue. Inasmuch as there are a significant number of systems being selected and installed, we still find that many of the organizations try to manage this process by themselves. No Definition of Business Requirements Unfortunately we …

Mobile Device Management Trends 2013

Curt Hall | Dec 23, 2012 2 Responses

Dec 232012

Mobile device management will continue to play a key role in enterprise mobility in 2013 as organizations accelerate their use of smartphones and tablets in an effort to increase employee productivity and enable the business to respond more efficiently to customer wants and needs. Some important trends we can expect to see take place with mobile device management in the New Year include: Mobile device management platform solutions will continue their evolution to encompass not just the ability to manage and secure mobile devices for enterprise use, but to offer more functionality for handling mobile apps as well. New mobile devices will begin to appear featuring enhanced “dual-use” management features built into the device. Organizations …

From Crowd Sourcing to WorkSourcing™

Mark Peterson | Dec 22, 2012 No Responses

Dec 222012

Crowd sourcing, through various social media sites as well as commercial sites such as Amazon’s Mechanical Turk, has become a common form of collectively gathering knowledge. Though forms of professional collaboration, commonly known as concurrent engineering or concurrent collaboration, have been around for years, an emerging trend for both public- and private-sector businesses deviates from that concept in that knowledge is shared across corporate and business unit barriers and into an individual’s personal/professional network and beyond. Blogs and even message boards have been a basis for some of this activity; however more global efforts for specific problem solving approaches are taking place with amazing results. Consider Foldit. Foldit is a website developed to attract individuals …

Management Attention Will Become Systemically Focused

Andrew Spanyi | Dec 21, 2012 No Responses

Dec 212012

Management Attention Will Become Systemically Focused

I see the emphasis on managing customer experience accelerating. Some progress has already been made in the area of customer-centric measurement, largely due to an increasing emphasis on Big Data and process analytics. In 2013, more organizations will begin to understand that this calls for a shift in management attention to a more systemic view of business. Some organizations may begin to appreciate that overall performance for customers is dependent on what the organization measures, manages, and rewards and therefore requires a systemic view that pays attention not only to customer-focused metrics, but also to business models, governance, and reward systems. [Editor's Note: This post is part of the annual "Cutter Predicts ..." series.]

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