Category

Business Technology Trends

Opinion on the technology, business, and social trends that are impacting enterprises worldwide.

Jul 032017
 
Lessons for Innovators and Digital Disruptors

It could be argued that digital technologies present more profound and disruptive opportunities and threats to established business models than anything that’s come before. In Digital Disruption of Business Models: The Mass Mitec Story, David Wortley charts the digital transformation of Mass Mitec, a UK-based small-to-medium enterprise, via a disruptive digital technology in the 1990s and uses the story to illustrate the potential and dangers of digital disruption. Even though Mass Mitec had a very good understanding of the evolution of the technologies upon which its business models were based, and the organization had built a business development plan that reflected that evolution, it seriously failed to properly secure or exploit the business and contractual arrangements Read more

Jun 282017
 
[Call for Papers] Insurtech: Reinventing the Insurance Industry

Similar to Fintech revolutionizing the financial services industry, Insurtech is taking the insurance sector by storm with its innovative and possibly disruptive technology solutions. The benefits to incumbent insurers include better engagement with and reestablishing trust with customers, the ability to innovate quicker with improved products, services and distribution, increased operational efficiency and profits, the ability to generate meaningful risk insight, and the opening of new market opportunities for millennials seeking easier means of purchasing insurance. However, the transition to an Insurtech business model comes with its challenges as many insurance companies are mired in old legacy systems with high cultural barriers that could serve as roadblocks to adoption. As well, Insurtech startups are replete Read more

May 022017
 
RPAs: A Cautionary Tale

Last week I wrote about the “triple win” that can come from robotic processing applications (RPAs). But Cutter Fellow Robert N. Charette points out a cautionary tale. In a recent Business Technology & Digital Transformation Strategies Advisor, Charette tells the saga of the Michigan Unemployment Insurance Agency’s Michigan Integrated Data Automated System (MiDAS) system, which was found to have falsely accused at least 22,000 — and possibly more than 50,000 — of the state’s residents of unemployment fraud between October 2013 and August 2015. How did that happen? Writes Charette: It turns out that Michigan decided to fight unemployment fraud using a software-driven approach, rather than the previous ‘manual and paper intensive work process.’ In fact, Michigan UIA Read more

Apr 252017
 
Benefits of Robotic Process Automation (RPA)

Robotic process automation (RPA) and cognitive automation (CA) tools are getting a lot of attention. But, as reported by Mary Lacity and Leslie Willcocks in their new report, Smart Service Automation: Benefits, Cases, and Lessons, potential adopters of these new types of service automation tools remain skeptical about the claims surrounding their promised business value. These potential adopters are still not sure why an organization would move to service automation, what they’d achieve if they were to do it, and what are the best practices. To answer these questions, Lacity and Willcocks conducted two surveys of 143 outsourcing professionals and interviewed 48 people, including service automation adopters, providers, and advisors. From the interviews, they identified 20 adoption journeys. The 20 Read more

Apr 172017
 
Data-centric Protection and Security: What are the Trends?

Data-centric protection and security focuses on the organization’s sensitive data (as opposed to its overall computer networks and applications). This is accomplished by locating, identifying, and cataloging sensitive data as well as by applying encryption, data masking, and policy-based data access controls (and end-user monitoring) to protect data residing across multiple enterprise environments. To what extent are organizations adopting, or planning to adopt, data-centric protection and security practices? In a recent Cutter Consortium survey, Senior Consultant Curt Hall asked 50 organizations about their data protection practices to shed some light on this important question. As shown in the figure below, more than a third (37%) of surveyed organizations currently have data-centric protection and security practices in place.   Read more

Apr 112017
 
Who is Taking the Lead on Blockchain?

Cutter Consortium has been conducting a survey to gain insight into how organizations are adopting — or planning to adopt — blockchain technology. We are also looking to identify important issues organizations are encountering (or foresee encountering) in their blockchain efforts. In addition to analyzing the data, Cutter Senior Consultant Curt Hall has been conducting phone interviews with leaders and practitioners from different organizations who are implementing or working to implement blockchain applications. Their opinions and recommendations on using the technology add depth and richness to Curt’s analysis. Curt will be presenting his findings in a series of Executive Updates over the next couple of months. Hall’s first Executive Update, published last week, examined the initial survey Read more

Mar 282017
 
Building the Case for Blockchain in Your Organization

Is there a case for blockchain in your organization? Cutter Business Technology Journal contributing authors Steven Kursh and Arthur Schnure recently argued that companies should begin considering which parts of their organization might benefit from blockchain. Among their advice to CIOs and CTOs is to look for areas of friction when it comes to exchange of value or information that would benefit from a blockchain implementation and profit from a shared ledger system. Write Kursh and Schnure, “Take a page from IBM, which announced in July 2016 that it plans to implement a solution to help its finance division resolve client and partner disputes. IBM believes the new system — one of the largest commercial rollouts of Read more