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Business Technology Trends

Opinion on the technology, business, and social trends that are impacting enterprises worldwide.

 
Mobile + Disruptive Technologies = Killer Apps

Last year, organizations across almost every industry became really serious about using mobile technology. The majority of these initiatives involved companies enabling existing applications and business processes with mobile capabilities to extend their usefulness to workers in the field or those on the go, as well as to customers and partners beyond the firewall. This trend will accelerate in 2013, with organizations continuing to deploy mobile apps in the form of management dashboards and tools for supporting the three main domains of CRM (i.e., sales, marketing, and service). That said, however, I believe that in 2013 we are also going to see end-user organizations and vendors develop applications that apply mobile technology in conjunction with …

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A Slowdown in IT Developments that Depend on High Performance Internet

In my prediction last year I mentioned: In 2012 practically all electronic devices will be internet based. As people progressively learn to explore and mature the use of this technology, the growing impact on business models and collaborative working models will trigger new rules of survival in the new internet-based global economy. Successful organizations will transform accordingly. I also mentioned a number of factors like “Changes in political systems, environmental concerns and issues, climate changes and natural disasters…” that would create additional pressure for the development and use of internet-based technology and software systems. The year 2012 has confirmed (without a shadow of doubt) that organizations of all types are changing their business models to …

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Keeping an Eye (IV&V) on the Business

Having recently conducted a survey of the Department of Corrections in each of the 50 states, we found their systems ages ranged from 5 years- to more than 35 years-old, with a mean average system age of over 20 years. This inventory of aging systems is driving a new wave of modernizations and, unfortunately, project failures as well. So, in 2013, we’ll see the wave of modernization for many government entities in the US (particularly large counties and states) continue. Inasmuch as there are a significant number of systems being selected and installed, we still find that many of the organizations try to manage this process by themselves. No Definition of Business Requirements Unfortunately we …

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Mobile Device Management Trends 2013

Mobile device management will continue to play a key role in enterprise mobility in 2013 as organizations accelerate their use of smartphones and tablets in an effort to increase employee productivity and enable the business to respond more efficiently to customer wants and needs. Some important trends we can expect to see take place with mobile device management in the New Year include: Mobile device management platform solutions will continue their evolution to encompass not just the ability to manage and secure mobile devices for enterprise use, but to offer more functionality for handling mobile apps as well. New mobile devices will begin to appear featuring enhanced “dual-use” management features built into the device. Organizations …

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From Crowd Sourcing to WorkSourcing™

Crowd sourcing, through various social media sites as well as commercial sites such as Amazon’s Mechanical Turk, has become a common form of collectively gathering knowledge. Though forms of professional collaboration, commonly known as concurrent engineering or concurrent collaboration, have been around for years, an emerging trend for both public- and private-sector businesses deviates from that concept in that knowledge is shared across corporate and business unit barriers and into an individual’s personal/professional network and beyond. Blogs and even message boards have been a basis for some of this activity; however more global efforts for specific problem solving approaches are taking place with amazing results. Consider Foldit. Foldit is a website developed to attract individuals …

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Management Attention Will Become Systemically Focused

I see the emphasis on managing customer experience accelerating. Some progress has already been made in the area of customer-centric measurement, largely due to an increasing emphasis on Big Data and process analytics. In 2013, more organizations will begin to understand that this calls for a shift in management attention to a more systemic view of business. Some organizations may begin to appreciate that overall performance for customers is dependent on what the organization measures, manages, and rewards and therefore requires a systemic view that pays attention not only to customer-focused metrics, but also to business models, governance, and reward systems. [Editor's Note: This post is part of the annual "Cutter Predicts ..." series.]

Dec 202012
 
You are What You Expose

The quips “You are what you eat” and “You are what you read” capture a universal truth: for better or worse your actions define your persona. As of 2013, I believe, “eat” and “read” in these quips will be superseded by “expose.” The APIs you choose to expose will define the kind of services you, your company or your company’s eco-system will be able to offer. It is going to be an “APIs beget services” pattern rather than “Services beget APIs.” If you think I am smoking something strong, take a look at the recent articles Cutter published on the API Economy (click here, here and here). Perhaps the most striking piece in these articles …

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A Changing View of Social Media

In the coming year, instead of viewing social media as a marketing tool, similar to ads (even targeted ads), organizations will begin to recognize that the potential for social media lies in the using the tools to build communities around products and services. The resulting communities can be invaluable in providing feedback on design and level of service issues.  Customers and prospective clients can become engaged from early design throughout the life cycle, becoming valued partners with the organization in a mutually beneficial community, focused on improving product and service satisfaction. [Editor's Note: This post is part of the annual "Cutter Predicts ..." series.]

 
Enterprise Architects Will Need To ...

Like last year, I focus my predictions on how current trends will impact Enterprise Architecture in 2013. I see three things coming: 1. Make sense of big data. Big data will continue to get a lot of press, and vendors will be keen to show off new tricks with data integration. The enterprise architecture teams need to beef up their information architecture capability and develop appropriate Enterprise Patterns to participate in this debate and to be able to respond intelligently to this pressure. 2. Mobilize for mobile. The EA team need to expand application patterns to show how a multitude of disparate apps work in conjunction with a more traditional legacy application landscape. 3. The forecast …

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Cloud computing, as an IT service delivery model, is advancing at a staggering pace. It is being adopted by a spectrum of stakeholders — individual users, businesses, educational institutions, governments, and community organizations — and is causing a paradigm shift which has huge transformational potential. To successfully and fully embrace the promise of clouds, adopters must of course use one or more of the three foundation cloud services — infrastructure, platform and software/applications. But they must also address factors including security, privacy, user access management, compliance requirements, business continuity and more. Furthermore, they may have to use services from more than one provider, aggregate those services, and also integrate them with their legacy applications/systems. They …

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