Business Technology Trends

Opinion on the technology, business, and social trends that are impacting enterprises worldwide.

Apr 242014
Process and Information Integration – a Matter of Life and Death?

I don’t want to act as the proverbial ambulance-chasing lawyer, but certain accidents lead me to shake my head about the ways in which we prevent effective action in matters of safety. I am specifically referring to the lack of end-to-end information and process integration we see in certain industries and activities. The tragedy of the South Korean ferry, the Sewol, which capsized last week, killing many people, brings this point home again. But this is not the only situation that comes to mind. Sunday marked the fourth anniversary of the explosion of the Deepwater Horizon rig in the Macondo prospect in the Gulf of Mexico. While there were many reasons for that tragedy, in Read more

Apr 182014

Few would argue that social media is not important when it comes to engaging customers for advertising, PR, sales, service, and other CRM activities. Yet due to compliance considerations, many organizations have real concerns when it comes to using social media in such capacities. Consequently, it’s hardly surprising that they are looking for guidance when it comes to planning and executing their social media initiatives in a manner that meets their compliance needs. Social Media Meets Compliance An enterprise social media strategy requires defining practices and policies to ensure that employee social media activities comply with internal company and industry regulations (HIPPA, PCI, FINRA, etc.). Hand in hand with this effort are training programs to Read more

Mar 252014

Social media is everywhere, all the time. It’s about participation — by everyone. There are a billion blog posts and tweets a month, and the volume is growing at well over 50% a year. Companies need to decide what they should do about — and with — social media and how they should routinely deliver social business intelligence (SBI) to multiple business functions. How should they acquire social media listening/analysis/engagement services? There is more to the process than meets the eye: all social media vendors are not created equal. Should companies develop their own social media listening/analysis/engagement capabilities, or should they buy them in the marketplace? The data clearly shows that the majority of companies Read more

What Could Be Worse?

 Posted by on Mar 14, 2014  2 Responses »
Mar 142014

If you wear the CIO hat of a very large retail company, what could be worse than to have your site broken into and tens of millions of customers’ information records stolen and … right at the peak of the holiday season? Well, I suppose it could be worse if your organization had recently spent millions to buy the latest in security equipment and software and set up a large, 24×7 monitoring center halfway around the world to monitor the critical alerts from security software … and then when someone 12 time zones away did notice that the organization’s networks had been breached and sent a notice to their overlords in the US, nothing much Read more

Dec 302013
All Gov't Levels to Search for Cost-Effective Operational Stability

This coming year, government leaders will be looking for the most cost-effective means of operational stability for their level of government. Public sector executive leaders will take specific steps to assess their organization (both operations and information technology) to determine the most cost-effective means for business operations. For the IT organizations, this means taking a detailed look at the utilization of operational disciplines, governance and business alignment methods. In addition, decisions will have to be made regarding human capital replacement, training and/or selectively sourcing required technology operations and functions. At the same time, executive leaders will be faced with making decisions on modernization of systems and productivity applications. Progressive executive leaders will utilize an unbiased and Read more

Dec 202013
IT to Secure its Role in Selecting/Implementing Cloud Solutions

Here’s what I see coming in the new year: Enlightened CIOs will regain a key role in the acquisition and implementation of enterprise Cloud solutions, including Software-as-a-Service (SaaS) applications and Infrastructure-as-a-Service (IaaS) computing resources. They will not only put policies in place that will encourage end-users and business units to include IT in the procurement and deployment processes, but will also enable IT to play a more proactive role in the evaluation and selection process. Corporate end-users and business units will be forced to enlist greater IT involvement and support in the acquisition and implementation of enterprise Cloud solutions because they will face greater challenges integrating them into their existing systems, software and data sources, Read more

Dec 192013
Will the Laggards Speed Up, Please?

The Oil and Gas (O&G) industry, especially its so-called “upstream” segment, exploration and production (or going from the rock to the pipeline), is totally based on data. A seismic survey may collect petabytes of acoustic signals. Increasingly, when wells are drilled, sensors are inserted in them, and these sensors collect data for the next 30 years of production. Two completely different applications, but in both cases they result in masses of data. O&G’s dependency on data began decades ago when the Schlumberger brothers invented the “electric log” in 1926. And yet, this sector has been one of the most conservative, even lagging, adopters of modern modeling and management techniques for both information and processes. Over Read more

Dec 182013
Analytics "Late-Comers" will Gain New Prominence

We’ve come to expect breakthroughs from retail, social and financial institutions as they apply leading-edge analytics to deliver impressive business insights. Heavy industries such as utilities, energy exploration and transportation have lagged these analytics power-users in three key dimensions: enterprise culture, technology foundation and business results. I believe 2014 will be the year when these analytics “late-comers” will gain new prominence. Here are six predications on what to expect: Enterprise Culture: new beliefs and norms are necessary to embrace analytics within most enterprises 1.  Analytics will be formalized as a leadership competency. Most large organizations have a set of leadership competencies that reflect their vision and strategy. In 2014, being able to drive decision making with Read more

Dec 172013
IoT, Big Data, Mobile Apps, Drones to Impact Privacy & Security

Here are my predictions for 2014: 2014 will bring exponential expansion and evolution of the Internet of Things (IoT). This will also bring new opportunities for information security trailblazers unlike any we’ve seen before. The potential benefits of the IoT will be huge, but just as large will be the new and constantly evolving information security and privacy risks. We will see some significant privacy breaches resulting from the use of IoT devices as a result. New IoT risks, and resulting security incidents and privacy breaches, will bring a significant need for technology information security pros to also understand privacy concepts so they can implement privacy protections within all these new devices, and into the Read more

Dec 172013

Every year, we hear about a shortage of talent. Many people label it a “war for talent.” Well, this war has been going on for decades, with no end in sight. Is it really a war? No. And there’s data to back me up. Back in August, Cutter Fellow Robert Charette published “The Stem Crisis Is a Myth” in IEEE Spectrum. He published the data I have seen for years in my clients. We do have problems hiring people. Absolutely. But we don’t have a crisis. We don’t have a shortage of talent. We have four specific problems. 1. Hiring Managers Create Overloaded Job Descriptions It’s difficult to write a great job description. It takes about Read more