The adoption of cloud-based solutions for document sharing and collaboration has been increasing. The myth that there is absolute security inside the firewall and absolute chaos outside is crumbling. And in an age of mobile workforces and fuzzy enterprise boundaries, it makes little sense to continue to believe in the “walled fortress” model of security. This means that the market for content management systems is going to change dramatically. Many organizations will have a harder time justifying the license and support cost of a solution like SharePoint. Google, Dropbox and others are becoming more credible as enterprise solutions in the cloud. The established vendors need to offer cloud solutions, while their sales of on-premise suites Read more
Advice and opinion on improving collaboration and making teams successful.
Several of today’s technology developments affect the market for mobile technology and the ways end-user organizations implement collaboration solutions. These include the rise of cloud-based platforms, the mobile collaboration mechanisms increasingly built into enterprise applications, and the integration of mobile capabilities with enterprise social networks. On-Premise vs. Cloud Solutions Enterprise mobile collaboration solutions are available as software for deployment on premise as well as in the form of cloud-based platforms from a number of providers, including Cisco, IBM, Microsoft (Yammer), SAP, Avaya, Box, Aastra, NEC, ShoreTel, Alcatel-Lucent, and AT&T. Like every other category of enterprise solutions, the cloud is having a profound effect on how organizations implement mobile technology in general. Over the next 12-18 Read more
For 2014, I predict … 1. The browser becomes the OS. More and more is being added to Google’s Chrome browser; so much so that it is starting to look much like an operating system. You have all of these plug-ins (like applications), you can customize and configure your device or the look and feel of the browser. Nowhere is Chrome more an OS than with Chromebooks, where it is the OS. And it is a very web-oriented OS (thin client), with just the browser, media player and file manager as its only native applications. The question is: will IE or Firefox follow suit? Or are they pursuing different directions? 2. The social enterprise. As a Read more
Given the rapid expansion of social and mobile technologies, organizations have increasing opportunities to connect with customers. The IT organization will play a key role not only in capturing and analyzing customer data and increasing the number and value of online customer interactions, but also in terms of creating the means for internal departments to collaborate and better serve the needs of customers. Some organizations mistakenly believe that customers want an online relationship with their company and bombard customers with surveys, questionnaires, and offers, whereas the reality is that what most customers really want is information and discounts. Organizations that examine and continuously improve their customers’ experience in their ease-of-search, ease-of-purchase, and ease-of-tracking delivery progress Read more
I don’t think anyone would refute me if I said that we are living in a rapidly changing environment, that stability and security are nice fantasies, and that moving from industrial work to knowledge work has changed the structure of business organizations. Figure 1 shows that communication, collaboration, social technologies, the cloud, and mobility are the factors impinging on business today. Figure 1 — Changing the nature of busines organizations. Add to this the ability of some companies to utilize crowds for microtasks and various new technologies, not only for increased productivity and collaboration, but with the additional ability to change the physical nature of the workplace. If you also incorporate the effects of Gen Read more
The expanding investments in people and the retracting investments in people precede the economic business cycle of boom or bust. In other words, when companies begin to re-invest in people, productivity increases, creativity soars, new products appear and new customers are engaged. When companies pull back on people investments, sales start to sag, productivity declines, product introductions slow to a trickle and soon the business falters. The faltering of business is usually obfuscated initially by the drive for efficiency and financial engineering of the books but the employees reflect the dropping corporate barometric pressure. Rumors fly, people begin to hang out at the water cooler to commiserate and speculate about what is going on. High Read more
In my “Cutter Predicts…” post for 2013, I briefly made the point that a picture/image of an asset is merely one form of representing a physical asset. With services like Instagram, The Fancy and Wisemarkit drawing our attention these days, it is natural to think in terms of photos and/or photo streams. However, I contended: The nature of the phenomenon we are examining here is not restricted to photos/images. Rather, it is generic. Regardless of the nature of your company’s assets, any information about them that flows through the “pipes” of your company is potentially a productive asset. It can be utilized (once an API is exposed) through an app store that mines the information Read more