Category

IT Management

Insight into managing the IT organization.

May 162017
 
Some Advice for Middle Managers

From time to time Cutter Senior Consultant Jens Coldewey talks with middle managers who started their Agile journey some years ago and are unhappy with the results. Here’s his advice:   If you start changing an organization toward an Agile mindset, there’s no real end. Agile is about creating an organization of continuous learning and the transformation is done when there is nothing new to learn, which will probably be never. This puts an enormous challenge on middle management. In most organizations, lower management is responsible for actual delivery, upper management is responsible for keeping the organization prepared for the future, and middle management is responsible for stabilizing the organization. Now continuous learning means that Read more

May 022017
 
RPAs: A Cautionary Tale

Last week I wrote about the “triple win” that can come from robotic processing applications (RPAs). But Cutter Fellow Robert N. Charette points out a cautionary tale. In a recent Business Technology & Digital Transformation Strategies Advisor, Charette tells the saga of the Michigan Unemployment Insurance Agency’s Michigan Integrated Data Automated System (MiDAS) system, which was found to have falsely accused at least 22,000 — and possibly more than 50,000 — of the state’s residents of unemployment fraud between October 2013 and August 2015. How did that happen? Writes Charette: It turns out that Michigan decided to fight unemployment fraud using a software-driven approach, rather than the previous ‘manual and paper intensive work process.’ In fact, Michigan UIA Read more

Jan 262016
 
Thank You, Ed, for All You Gave Us

As many of you will know by the time you read this, Ed Yourdon died last week. He was a pioneer in software engineering, author of 26 computer books and hundreds of computer articles, a prominent consultant and lecturer, and, here at Cutter, founder and longtime Editor of what is now known as Cutter IT Journal. Ed also cofounded the Consortium part of Cutter, authored many Cutter technology journals, and wrote thousands of Cutter email advisors. Most importantly, Ed was a great friend to all of us. His influence on Cutter’s mission and values endures. My first encounter with Ed was at a CASE conference. He had just delivered a brilliant keynote that, true to form, Read more

Nov 162015
 
Cutter Experts Honored for Leadership Course

Cutter Fellow Rob Austin and Senior Consultant Shannon Hessel received a Danish Society for Education and Business Prize for their “Leadership in the 21st Century Organizations” course at Copenhagen Business School. Cutter Fellow Dick Nolan was also honored for the lectures he contributed to the course. One of the three DSEB Education Prizes went to Assistant Professor Shannon Hessel and Professor Rob Austin from the Department of Management, Politics and Philosophy, especially due to their work in the course: “Leadership in the 21st Century Organizations”, in which they combine technology with good old-fashioned storytelling. – via CBS Observer Congratulations, Rob, Shannon, and Dick!

Nov 122015
 
Bob Charette Weighs in on a Decade of IT Failures

Cutter Fellow Bob Charette has been blogging over at IEEE Risk Factor for the past decade, looking at the myriad ways software projects fail. To mark that 10-year milestone, he set out to analyze what’s changed — and what hasn’t — in the area of systems development- and operations-related failures. Bob doesn’t claim to have compiled a comprehensive “database of debacles” in Lessons From a Decade of IT Failures. Instead, he’s endeavored to bring together the “most interesting and illustrative examples of big IT systems and projects gone awry.” Be sure to spend some time with his colleague Josh Romero’s five super cool interactive visualizations of the data where you’ll: Look at the various ways Read more

Feb 242015
 

IT infrastructures are growing in size, capability and complexity as organizations take advantage of cloud computing, big data analytics, the Internet of Things, mobile computing and social media, to deploy complex, integrated, and collaborative applications. As a result, the need to run several applications under varying workloads to meet different functional, nonfunctional, and performance requirements is increasing. Managing these new complex infrastructures via traditional means is challenging and inefficient. Hence, many organizations are looking for new directions and approaches to more efficiently manage their infrastructures to meet their customers’ growing demands, ensure adaptability to changing business requirements, reduce duplication of efforts, and remain competitive. One approach organizations are adopting is software defined infrastructure (SDI) or Read more

Jan 162015
 
Cutter IT Journal Call for Papers: Next Generation Production Management

The production and ramp-up of complex and highly customized products are planning and control challenges, especially in small lot sizes. Daily challenges like late change requests, and immature high technology products and processes introduce significant risks in the production process. Using ICT-based approaches can help one develop mitigation strategies to respond quicker to unexpected events, implement and support early warning systems and introduce real-time decision support mechanisms that feature accelerated learning. Using state-of-the-art technologies and tools such as service-based architectures and knowledge-based Multi Agent Systems (MAS) can help improve performance and scalability beyond state-of-the-art. Furthermore, innovative solutions including the IoT and cloud-based architectures can offer the basis for efficient management of the whole production ecosystem Read more