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Cutter IT Journal Call for Papers with Guest Editor Jim Sutton. The heart of a modern enterprise is the knowledge work it does. How to run a factory effectively is fairly well understood these days. But strategy, market positioning, effective services and the like are what make for an effective business. These are all knowledge work activities. Enterprises and knowledge work leaders are moving away from the mass production paradigm and into a systems view using the Lean paradigm. Lean knowledge work emphasizes getting the most from people through appropriate decisionmaking, from executives through workers. This trend is reversing the short-term, every-division-for-itself fractionalization that many organizations adopted during the financial pressure years spanning 2008 – …

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The Growing Role of Tablets in Corporations

There has been a lot of discussion about the need for organizations to adopt tablet devices (e.g., iPad, Android-based, PlayBook) to enable their employees to communicate via email, participate in mobile conferencing, and to access, view, and interact with corporate data via reports, dashboards, and other functionality while on the go. Cutter Consortium conducted a survey in 2012 that polled 69 end-user organizations about their mobile technology practices and adoption plans, including the use of smartphones and tablets and issues associated with the development, deployment, and support of mobile devices and end users. According to the survey, almost half of organizations surveyed currently view the use of tablets as a strategic priority to have, while …

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Mobile + Disruptive Technologies = Killer Apps

Last year, organizations across almost every industry became really serious about using mobile technology. The majority of these initiatives involved companies enabling existing applications and business processes with mobile capabilities to extend their usefulness to workers in the field or those on the go, as well as to customers and partners beyond the firewall. This trend will accelerate in 2013, with organizations continuing to deploy mobile apps in the form of management dashboards and tools for supporting the three main domains of CRM (i.e., sales, marketing, and service). That said, however, I believe that in 2013 we are also going to see end-user organizations and vendors develop applications that apply mobile technology in conjunction with …

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A Slowdown in IT Developments that Depend on High Performance Internet

In my prediction last year I mentioned: In 2012 practically all electronic devices will be internet based. As people progressively learn to explore and mature the use of this technology, the growing impact on business models and collaborative working models will trigger new rules of survival in the new internet-based global economy. Successful organizations will transform accordingly. I also mentioned a number of factors like “Changes in political systems, environmental concerns and issues, climate changes and natural disasters…” that would create additional pressure for the development and use of internet-based technology and software systems. The year 2012 has confirmed (without a shadow of doubt) that organizations of all types are changing their business models to …

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In my “Cutter Predicts…” post for 2013, I briefly made the point that a picture/image of an asset is merely one form of representing a physical asset. With services like Instagram, The Fancy and Wisemarkit drawing our attention these days, it is natural to think in terms of photos and/or photo streams. However, I contended: The nature of the phenomenon we are examining here is not restricted to photos/images. Rather, it is generic. Regardless of the nature of your company’s assets, any information about them that flows through the “pipes” of your company is potentially a productive asset. It can be utilized (once an API is exposed) through an app store that mines the information …

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Keeping an Eye (IV&V) on the Business

Having recently conducted a survey of the Department of Corrections in each of the 50 states, we found their systems ages ranged from 5 years- to more than 35 years-old, with a mean average system age of over 20 years. This inventory of aging systems is driving a new wave of modernizations and, unfortunately, project failures as well. So, in 2013, we’ll see the wave of modernization for many government entities in the US (particularly large counties and states) continue. Inasmuch as there are a significant number of systems being selected and installed, we still find that many of the organizations try to manage this process by themselves. No Definition of Business Requirements Unfortunately we …

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Mobile Device Management Trends 2013

Mobile device management will continue to play a key role in enterprise mobility in 2013 as organizations accelerate their use of smartphones and tablets in an effort to increase employee productivity and enable the business to respond more efficiently to customer wants and needs. Some important trends we can expect to see take place with mobile device management in the New Year include: Mobile device management platform solutions will continue their evolution to encompass not just the ability to manage and secure mobile devices for enterprise use, but to offer more functionality for handling mobile apps as well. New mobile devices will begin to appear featuring enhanced “dual-use” management features built into the device. Organizations …

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From Crowd Sourcing to WorkSourcing™

Crowd sourcing, through various social media sites as well as commercial sites such as Amazon’s Mechanical Turk, has become a common form of collectively gathering knowledge. Though forms of professional collaboration, commonly known as concurrent engineering or concurrent collaboration, have been around for years, an emerging trend for both public- and private-sector businesses deviates from that concept in that knowledge is shared across corporate and business unit barriers and into an individual’s personal/professional network and beyond. Blogs and even message boards have been a basis for some of this activity; however more global efforts for specific problem solving approaches are taking place with amazing results. Consider Foldit. Foldit is a website developed to attract individuals …

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Management Attention Will Become Systemically Focused

I see the emphasis on managing customer experience accelerating. Some progress has already been made in the area of customer-centric measurement, largely due to an increasing emphasis on Big Data and process analytics. In 2013, more organizations will begin to understand that this calls for a shift in management attention to a more systemic view of business. Some organizations may begin to appreciate that overall performance for customers is dependent on what the organization measures, manages, and rewards and therefore requires a systemic view that pays attention not only to customer-focused metrics, but also to business models, governance, and reward systems. [Editor's Note: This post is part of the annual "Cutter Predicts ..." series.]

Dec 202012
 
You are What You Expose

The quips “You are what you eat” and “You are what you read” capture a universal truth: for better or worse your actions define your persona. As of 2013, I believe, “eat” and “read” in these quips will be superseded by “expose.” The APIs you choose to expose will define the kind of services you, your company or your company’s eco-system will be able to offer. It is going to be an “APIs beget services” pattern rather than “Services beget APIs.” If you think I am smoking something strong, take a look at the recent articles Cutter published on the API Economy (click here, here and here). Perhaps the most striking piece in these articles …

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