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Last year, I anticipated collaborative businesses to flourish rapidly. Airlines collaborating with hotels, which in turn would collaborate with car rentals, and they in turn with the insurance companies. The customer benefits through the enhanced experience of seamless service. There are two major movements/trends in this area: Customer Collaboration. Customer collaboration is based on corporate customers who collaborate with one another in the process of buying/procuring products/services. Increasingly, through Web Services, customers are collaborating with each other as much as with vendors by forming electronic consortiums to procure wholesale goods, services, utilities, and so on. This will continue to lead to many-to-many electronic transactions resulting in a true oligopoly. Business Agility. Business agility is an …

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Wikileaks has done more than anything else could have to make a strong emotional impact on world leaders across the globe. Wikileaks is the 9/11 of global diplomacy. The Internet is no longer benign. It has its malignancies. Over the next year, expect world leaders to begin to assert direct and indirect control over the Internet, including networks and data centers. Also look for more governments and militaries to use the Internet for what Internet edgelings have long been doing: communicating with the public. The big government spin on this will range from the transparent to propaganda to unilateral control. When information is power, powers that be will attempt to control information. 2010 was a …

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In 2011 we will see successful mechanical refactoring across service and organizational boundaries. Regretfully it will take nine more years for this to become a common agile practice. In a decade we will see terms of service expressed as automated tests. Service providers will occasionally revise these terms and their tests as they upgrade their services. They will NOT, however, be obligated to support an old interface indefinitely. Rather, they will be obligated to provide automated refactoring scripts that have been shown to mechanically upgrade a well-known public suite of sample applications in such a way that the new tests pass. Careful readers will notice that I’m equating testing a service interface and testing a …

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Dec 152010
 
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In the past several years, companies have invested in a variety of technologies to help them gather data about their customers, their employees, their products, and their services. This has been an exciting opportunity for IT to collaborate with colleagues in Marketing, HR, and Sales, among other divisions of the business on efforts ranging from customer relationships management to business intelligence. The sources of data are ever increasing as the channels through which customers and employees interact with companies increase from blogs to Twitter to old channels like phones and in-person interactions. IT executives are in a race to stay ahead of the deluge. 2011 will be the year of reckoning for many CIOs, as …

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During the past decade, we found Government 2.0 to be evolutionary, serving to increase collaboration and communication through technology-enablement across the domains of Government-to-Citizen (G2C), Government-to-Business (G2B), and Government-to-Government (G2G).  Beginning in 2011, we will see a movement towards Transformational Government 3.0, involving a necessary shake-up of core, longstanding government traditions, through a renewed focus on reinventing how a technology-enabled fabric of governmental processes and people (and the organizations for which they serve) can more effectively and efficiently serve its constituents in the future. [Editor's Note: This post is part of the annual "Cutter Predicts ..." series, compiled at the Cutter Consortium website.]

 
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I have four predictions that I’d like to share with you: The decline of Scrum will become obvious in 2011. The shine started to come off Scrum in 2009 when teams started to publicly report that they had run into trouble applying it effectively and this snowballed in 2010. The squabbling between the Scrum thought leaders over their various certification schemes exacerbated the problem in 2010 and there seems to be no end in sight. My recent 2010 Scrum Certification survey found that only 27% of Certified Scrum Masters (CSMs) were willing to admit publicly that they were CSMs and another 37% would do so seldomly, an indication of the Agile community’s growing embarrassment surrounding “Scrum …

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I could be wrong, but here are my predictions for the upcoming year. I believe that these observations will become more widely apparent. Prediction 1: Established firms will continue to feel the pressure for changing how they lead and manage. The influx of ‘net geners’ into the workplace will increasingly challenge traditional leadership and management styles. Established companies with previously successful top-town and hierarchical structures will re-think their management style in order to attract and retain innovative, younger workers. Prediction 2: In 2011, it will become more evident that the fastest growing companies over the next several years will be those that reflect the values of net geners (e.g., innovation, particularly in systems for social justice and …

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Organizing for Demand Management: Egoless Requirements

Too often IT projects are initiated on the basis of the “who shouts loudest” syndrome, dominated by the biggest egos in the business management arena. Another form of this malaise arises when internal politics, with business unit managers jockeying for position, sidelines the needs of the organization as a whole. If demand management is to be applied effectively to help align IT with business needs, then a certain objectivity must be achieved. Older readers may recall the idea of egoless programming advocated by Gerald Weinberg nearly 40 years ago [1]. Simply put, the concept of egoless programming advocates that a programmer should review the code of another programmer in an objective way such that personal …

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The year of 2010 was in many ways a negative surprise against the expectations. The aggravation of the economic crisis in some of the more developed economies of the world brought disappointment to companies and individuals who expected recovery, and with it, opportunities for exploring emerging technology. Despite the delayed recovery scenario, the Year 2010 nevertheless confirmed some anticipated trends in technology, specifically in Internet-based mobility, using laptops and cell phone-based small devices. In 2010, it was demonstrated that barriers to work collaboration across the globe are practically confined down to time-fuses – and even this constraint can in some cases be explored as an opportunity. With faster high-speed Internet available worldwide, and with cell …

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Starting in 2011, a new type of Cloud is rising in the distance. This cloud isn’t about enterprise class computing or the data center: it’s about information; information about you. Today, every individual has information about him/herself — relationships, digital devices under our control, etc. — spewed across the Internet. Often this information is automatically generated; it’s a form of digital exhaust trailing us as a by-product of how we interact with the Internet. Today, we have little or no control about how this information is used. We are each subject to lopsided and confusing “terms and conditions” for every consumer service. The concept of privacy is continually re-interpreted by Internet-based service providers. The concept …

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