Once again, the end of the year has snuck up! That means it’s time for our annual Cutter Predicts … series. Over the next few weeks, Cutter Fellows and Senior Consultants will showcase their visions of 2014 (and in some cases, beyond) here on the Cutter Blog and also on the Cutter website. Feel free to weigh in: do you agree with their predictions? Do you have supporting evidence of the hypotheses? Or maybe you have evidence to the contrary. In any case, we’d love to hear what you have to say and what you see unfolding next year on the business technology landscape. (If you want to take a trip down memory lane, you’ll Read more
Posts Tagged '2013 predictions'
Last year, organizations across almost every industry became really serious about using mobile technology. The majority of these initiatives involved companies enabling existing applications and business processes with mobile capabilities to extend their usefulness to workers in the field or those on the go, as well as to customers and partners beyond the firewall. This trend will accelerate in 2013, with organizations continuing to deploy mobile apps in the form of management dashboards and tools for supporting the three main domains of CRM (i.e., sales, marketing, and service). That said, however, I believe that in 2013 we are also going to see end-user organizations and vendors develop applications that apply mobile technology in conjunction with Read more
In my prediction last year I mentioned: In 2012 practically all electronic devices will be internet based. As people progressively learn to explore and mature the use of this technology, the growing impact on business models and collaborative working models will trigger new rules of survival in the new internet-based global economy. Successful organizations will transform accordingly. I also mentioned a number of factors like “Changes in political systems, environmental concerns and issues, climate changes and natural disasters…” that would create additional pressure for the development and use of internet-based technology and software systems. The year 2012 has confirmed (without a shadow of doubt) that organizations of all types are changing their business models to Read more
Having recently conducted a survey of the Department of Corrections in each of the 50 states, we found their systems ages ranged from 5 years- to more than 35 years-old, with a mean average system age of over 20 years. This inventory of aging systems is driving a new wave of modernizations and, unfortunately, project failures as well. So, in 2013, we’ll see the wave of modernization for many government entities in the US (particularly large counties and states) continue. Inasmuch as there are a significant number of systems being selected and installed, we still find that many of the organizations try to manage this process by themselves. No Definition of Business Requirements Unfortunately we Read more
Mobile device management will continue to play a key role in enterprise mobility in 2013 as organizations accelerate their use of smartphones and tablets in an effort to increase employee productivity and enable the business to respond more efficiently to customer wants and needs. Some important trends we can expect to see take place with mobile device management in the New Year include: Mobile device management platform solutions will continue their evolution to encompass not just the ability to manage and secure mobile devices for enterprise use, but to offer more functionality for handling mobile apps as well. New mobile devices will begin to appear featuring enhanced “dual-use” management features built into the device. Organizations Read more
Crowd sourcing, through various social media sites as well as commercial sites such as Amazon’s Mechanical Turk, has become a common form of collectively gathering knowledge. Though forms of professional collaboration, commonly known as concurrent engineering or concurrent collaboration, have been around for years, an emerging trend for both public- and private-sector businesses deviates from that concept in that knowledge is shared across corporate and business unit barriers and into an individual’s personal/professional network and beyond. Blogs and even message boards have been a basis for some of this activity; however more global efforts for specific problem solving approaches are taking place with amazing results. Consider Foldit. Foldit is a website developed to attract individuals Read more
I see the emphasis on managing customer experience accelerating. Some progress has already been made in the area of customer-centric measurement, largely due to an increasing emphasis on Big Data and process analytics. In 2013, more organizations will begin to understand that this calls for a shift in management attention to a more systemic view of business. Some organizations may begin to appreciate that overall performance for customers is dependent on what the organization measures, manages, and rewards and therefore requires a systemic view that pays attention not only to customer-focused metrics, but also to business models, governance, and reward systems. [Editor’s Note: This post is part of the annual “Cutter Predicts …” series.]