Last week I wrote about the “triple win” that can come from robotic processing applications (RPAs). But Cutter Fellow Robert N. Charette points out a cautionary tale. In a recent Business Technology & Digital Transformation Strategies Advisor, Charette tells the saga of the Michigan Unemployment Insurance Agency’s Michigan Integrated Data Automated System (MiDAS) system, which was found to have falsely accused at least 22,000 — and possibly more than 50,000 — of the state’s residents of unemployment fraud between October 2013 and August 2015. How did that happen? Writes Charette: It turns out that Michigan decided to fight unemployment fraud using a software-driven approach, rather than the previous ‘manual and paper intensive work process.’ In fact, Michigan UIA Read more
Posts Tagged 'case study'
“Executive education” usually brings a university classroom to my mind, the kind you find on an ivy-walled campus. Cutter’s executive education (which we call Summit 2013), however, is a little different: it takes place next-door to a prestigious university. Yep, Summit 2013 will be held at Le Meridien Hotel in Cambridge, Massachusetts, at the edge of the MIT campus. The program is chock-full of stellar sessions. The 3-day event kicks off on Nov. 4 with a keynote on The Evolving Role of 21st Century Technology Leaders by Robert D. Scott. Robert, former VP of Innovation & Architecture at Procter & Gamble (where he also served in CIO positions, both corporate and business unit). Robert is Read more
The annual Cutter Summit has been evolving over the last few years. It’s never been “conference-as-usual”. It’s always been focused on delivering great ideas from inspiring experts, with the expectation of provoking debate. Candor and sharing have been the hallmark of the Summit. It’s always been a two-way street. We just don’t do talking heads. And we don’t do the product stuff: no vendors giving keynotes or serving on panels, no product showcases or sponsored breaks. The Summit is just true experts and practitioners sharing both the strategies that are working best now and those they see will be important down the road. About 5 years ago we began incorporating a Harvard Business School case Read more
Are you going to Cutter Senior Consultant Christopher Avery’s Coaching Success: Getting People to Take Responsibility & Demonstrate Ownership session this afternoon (1:30-5:00) at Agile2011? Christopher, along with Ashley Johnson, is going to demonstrate how to apply and teach the Responsibility Process, how to handle objections, and how to know just what to do when another believes they’re owning it and you believe they aren’t. The Responsibility Process really does work! Here’s how they implemented it at DTE Energy.