Posts Tagged 'customer responsiveness'

Jul 252017
Stop the Slowdown in Customer Responsiveness

Time has a significant impact on projects. You need to get to market. You need to respond to change quickly, but also remain responsive over time, which makes it critical to build maintainable systems. Add to that competition and the technology landscape, plus the cost of delay, and the cost of change can become quite high. According to Cutter Consortium Senior Consultant John Heintz, the increasing cost of change leads to a slowing down of customer responsiveness.: “One of the primary reasons that we slow down is because it gets harder and harder to change things. If the cost of change in our systems goes up, then at some point we become less responsive, and Read more