Posts Tagged 'IT Service'

Aug 112015
 
DevOps Needs an Architectural Foundation for QA

I have spent most of my professional time in telecommunications company projects. Although both telecommunications and IT are technology-intensive industries, they differ in a fundamental way. Telecommunications services are end products and customers pay for them. IT services represent a means for supporting the products delivered to customers, and customers pay for the product, not for the IT component included in the product. This is the reason why a service assurance practice is much better developed and established in the telecommunications business. But the world is changing, and IT-based services are increasingly becoming end products themselves. Practices for IT-based service assurance can gain a lot if we pattern them on telecommunications practices. The latest developments Read more