
Last year I predicted that enterprises would take an increasingly holistic systems view. I said “they will take an increasingly strategic view of improvement, coordinating change across divisions and functions to achieve a higher overall level of performance. This trend is reversing [of] short-term, every-division-for-itself fractionalization…[so that] the Enterprise, at the end of 2012, will look more like an effective, coordinated whole and less like a collection of disparate…parts.” This happened as predicted. One of the best indicators of it is the rapid acceleration since that time of “reverse offshoring” or “inshoring.” Reverse offshoring is the return of business from lower labor-cost nations where it had been transferred in previous years. Offshoring is a useful …




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