Posts Tagged 'Operational Excellence'

 
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In IT circles, ITIL projects induce feelings of both love and hate. While the IT landscape has many successful ITIL implementations, that landscape is also littered with cost overruns, frustrated IT staff that couldn’t focus on immediate customer demands, and dissatisfied end users whose business “technology” needs were put on hold pending completion of the ITIL projects. The June 2012 Cutter IT Journal with Guest Editor Bill Keyworth, seeks to identify how ITIL can be used effectively to satisfy the customer goals of IT service management and how IT operations can balance the conflicting demands of IT process and business needs. Please send us your ideas – proposals of interest are due 6 April 2012. …

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Sep 292011
 
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Innovation is part of the curriculum in just about any Agile engagement I carry out for Cutter. To my way of thinking, the linkage between Agile and innovation is straightforward. Agile enables affordable experimentation. Experimentation begets discovery. Discovery is the first step toward innovation. Just about everyone of my clients responds heartily to this simple-minded derivation, and for a very good reason. Clients crave innovation as it gives them competitive advantage through the life cycle of the product. Hence, enhancing innovation is a very appealing message. I still have to meet a client who would say “well, you know, our problem is too much innovation…” Short-term engagement do not usually give me the opportunity to …

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