Cutter Consortium recently (Q4 2012) conducted a survey that polled 69 end-user organizations about their mobile technology practices and adoption plans, including the use of smartphones and tablets and issues associated with the development, deployment, and support of mobile devices and end users. The survey revealed that the main domains and applications in which organizations are using or plan to use tablets (in order of popularity/importance) include: Executive/management — to facilitate mobile communications and to support dashboards and other tools for measuring and managing product/company performance and the like. Sales, service, and support (i.e., CRM) — these are the main customer-facing domains and they tend to be very time sensitive, thus demanding rapid responses to …
Posts Tagged 'surveys'
We’re studying how IT budgeting is changing, where the dollars are being spent, the effect of the economic climate on the budget, and more. This is the 7th year we’re conducting this research. Why? So you can get a deeper understanding of where things are trending and how this might affect your organization. Your input will help! As Cutter Senior Consultant Gabe Piccoli wrote in his analysis of last year’s data: Each year IT managers and business professionals carefully plan for the unknowns of the next fiscal cycle, balancing often disparate needs into a budget that will hopefully serve their organizations well as they move forward. At the heart of the challenge facing IT managers …
The Cutter Benchmark Review team is putting together an issue on IT’s Role in Reverse Logistics, and that means it’s survey time. The topic was new to me, so I went to the web for some education and inspiration. And bam! I found this great piece in Modern Materials Handling. In a nutshell, I learned that effectively dealing with returned materials offers companies the opportunity to bolster customer satisfaction, increase profit margins through resale (through channels like eBay or Craigslist), minimize inventory carrying costs and reduce their impact on the environment. The strategic use of IT resources can be the difference between success and failure in this endeavor. In fact, state-of-the-art technology and applying the …
Last spring, when Gabe Piccoli, Rick Watson and Emily Ryan looked at whether green IT/IS was a priority for organizations, they found some good news: their survey for Cutter Benchmark Review uncovered that more than one-third of companies in the US, and over half of European companies had a long-term strategy in place for reducing their environmental footprints. Environmental responsibilities are increasingly becoming a mandatory part of business strategies. The pressure not only comes from growing customer demand for green products and processes, but it’s also coming from industry-specific government regulations that enforce precise collection, management, and reporting of carbon data. So now Gabe, this time along with Cutter Senior Consultant Bhuvan Unhelkar and Brian …
Cutter Senior Consultant Bob Benson is researching how IT governance management practices are actually applied in organizations — and the effectiveness of those practices. We’re hoping you’ll let us know your opinions on this topic by participating in our survey. We’ll thank you with an immediate download of the Cutter Consortium article by Steve Andriole, New Governance vs. Organizational Terrorism“, when you complete the survey. If the IT Governance Survey isn’t a good fit for you, we’re also currently surveying on Software Project Requirements, and invite you to participate. Cutter’s constant flow of new research provides our clients with accurate forecasts about the business and technology strategies, tactics, and trends that will have an impact …
My colleague, Kim Leonard, highlighted some of the first analyses of Cutter’s recent study on software estimation back in November (Software estimation “a tough beast to control“). Elli Bennatan‘s analysis is ongoing; here are some of the latest highlights: In 2002, the most common remedy for schedule problems was overtime. Now, six years later, a Cutter Consortium survey has revealed some interesting news: when projects run into scheduling problems, the two most common remedies are extending the schedule and reducing functionality, with overtime relegated to third place, followed by adding staff. … To a large degree, the shift away from adding overtime indicates a positive change in culture. Organizational behavior is improving!” Previous Cutter Consortium …
In the light of the hype over Web 2.0 this past year, I want to stress that organizations are making use of the techniques to improve the collaboration capabilities of their BI and business performance management initiatives. In fact, according to the results of our recent survey, slightly more than one-quarter of end-user organizations are currently using Web 2.0 techniques to support their BI users. This finding comes from a survey conducted in October 2008 of 85 end-user organizations based worldwide. It was designed to measure the extent that organizations are implementing various types of BI, data warehousing, and other analytic technologies and practices. Specifically, survey participants were asked “Is your organization using blogs, wikis, …
The original research Cutter conducts helps us deliver a detailed picture of IT best practices worldwide. The data we gather make it possible to forecast the business and technology strategies, tactics, and trends that will have an impact on organizations in the near- and long-term. We make the extra effort to ensure that survey results reflect reality. When Cutter Senior Consultants analyze the data, they normalize it, toss the outliers, and eliminate responses from any sales/marketing/product management folks at vendor companies. And we always include the number of respondents when we publish analyses based on data collected through these surveying efforts. We follow this methodology so you can be confident in the validity of our …
According to some observers, the new generation of workers entering organizations are different. This generation, sometimes labeled “millennials” or “digital natives,” number almost 70 million–greater than the prior “gen Xers” (51 million) but somewhat smaller than the generation of “boomers” (83 million). Some are suggesting that these digital natives, having grown up in an environment rich in information technology, approach knowledge work differently and present challenges for current management and organizational practices. Have you noticed any differences in work habits as new hires enter your organization? We put together a short scenario that illustrates what some see as how these new workers may be different. Here is how it begins: Jeri Smith heads down the …
In our just-published Cutter Benchmark Review article (see “Linking IT Budgeting, Governance, and Value,” Vol., 8, No. 7), Tom Bugnitz and I report that only 27% of managers of large companies believe their IT is superior to that of their competition. (By “large,” we mean companies with more than US $50 million annual spend.) For all companies, regardless of size, only 39% of managers believe that their company’s IT is superior. Wow. Forget about the idea that a manager may not actually know what his or her competitor’s IT is and how it compares. Forget about the problem of separating IT from IT-enabled business and management process — for, of course, that’s what really matters. …


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