Nov 252008

Analysis of the data we collected in our fourth annual software-as-a-service (SaaS) market survey has revealed that 97% of responders are satisfied with their SaaS deployments. Jeff Kaplan will continue to analyze the data over the next few weeks. He wrote in a recent Business Technology Trends & Impacts Executive Update:

Given the tangible benefits survey respondents report gaining from their SaaS deployments, I’m not surprised by this finding, but still, it’s impressive! This is a satisfaction level that few established on-premise enterprise software vendors can match.

The benefits enterprises are enjoying that have lead to such an unprecedented satisfaction level include reducing infrastructure costs as a result of SaaS solutions, greater functional capabilities from their SaaS solutions, better application reliability and performance, and higher productivity and more systematic software updates and upgrades. Here’s a graph you can sink your teeth into.

SAAS Benefits

More analysis is here, and I reported on other findings from this research about week ago here.


  2 Responses to “SaaS User Satisfaction Skyrockets to a Whopping 97%”

  1. […] for a well-planned SaaS application. This is borne out in recent studies by the Cutter Consortium, “SaaS User Satisfaction Skyrockets to a Whopping 97%” and the Gartner Group – both of which show increasing adoption of and satisfaction with SaaS […]

  2. avatar

    Jeff Kaplan’s presenting more findings and analysis on SaaS and cloud computing — and more importantly, answering questions — during a live Cutter webinar tomorrow, Feb. 24 at noon EST. If you’d like to participate, you can register at the Cutter site (

 Leave a Reply

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>