Dec 192011

My prediction is short, but maybe not so sweet:

In 2012 a major enterprise will have a catastrophic or near catastrophic outage due to poor Service Management.

[Editor’s Note: This post is part of the annual “Cutter Predicts …” series, compiled at the Cutter Consortium website.]


Malcolm Fry

Malcolm Fry is a recognized IT industry luminary with over 40 years' experience. Mr. Fry was a member of the ITIL Advisory Group (IAG), which was responsible for overseeing the development and publishing of ITIL V3, plus he was a mentor for the Service Transition book. In 2009 Mr. Fry was awarded the coveted Ron Muns Lifetime Achievement Award for his work in the IT service management (ITSM) arena.


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