The SaaS model may begin to lose some luster as enterprises begin feel the effects of IT playing a secondary role in implementations. SaaS suppliers and integrators often try to push IT to the side as they sell their “new and improved” approach which speeds up projects and empowers business process owners and subject matter experts. However, the dirty little secret is that the value of traditional IT disciplines transcends the hosting mechanism and the mantra of “configuration, not customization”. The subjugation of IT can result in significant gaps in process and data analysis, planning for ongoing development and support, project management discipline, quality assurance, technical change management, environment management, and effective vendor relationship management, to name a few. Although there are considerable legitimate benefits to the SaaS model, there is no magic. The cloud pendulum is clearly on the upswing. Be sure to duck when the laws of physics kick in!
[Editor’s Note: This post is part of the annual “Cutter Predicts …” series.]