Some leaders mistakenly believe that they can opt out of Digital Transformation. They view Digital Transformation as adopting new technologies, and implementing organizational changes to enable the new technologies to provide the promised business benefits. Unfortunately, this is based on the erroneous assumption that organizations can choose whether they are impacted by new Digital Era technologies. The fact is, new Digital Era technologies are driving new ways of conducting business across industries and geographies. No one is untouched. The overall environment is continually changing and everyone is affected. Digital Era technologies are changing the relationships between employers and employees, between vendors and customers, and between service providers and service consumers. As these relationships change, expectations Read more
Guidance for optimizing your IT investments, avoiding IT strategies that fail to support your business objectives, and leveraging IT for competitive advantage.
Cutter Consortium Senior Consultant Pete Kaminski has been looking at the business risks posed by software, and how to mitigate them. He gives context to the issue this way: “Driving business risk down is just smart business. Software-related business risk is an increasing portion of business risk, so knowing how to assiduously reduce software risk has become part and parcel of today’s business reality. Fortunately, there is an array of tools and methods that you can apply across your portfolio of software assets and development projects to manage software risk, which we’ll explore in this Executive Update. Industrializing software risk management is critical for organizations in the digital age. It unleashes the “smarts” in developers Read more
It could be argued that digital technologies present more profound and disruptive opportunities and threats to established business models than anything that’s come before. In Digital Disruption of Business Models: The Mass Mitec Story, David Wortley charts the digital transformation of Mass Mitec, a UK-based small-to-medium enterprise, via a disruptive digital technology in the 1990s and uses the story to illustrate the potential and dangers of digital disruption. Even though Mass Mitec had a very good understanding of the evolution of the technologies upon which its business models were based, and the organization had built a business development plan that reflected that evolution, it seriously failed to properly secure or exploit the business and contractual arrangements Read more
Many enterprise architecture (EA) teams struggle with creating a program that demonstrates the level of strategic value that they believe EA should have. Even after following all the advice in frameworks and online articles, chief architects and CIOs still struggle as EA programs fail to reach their potential as an influencer of strategy execution across the enterprise. There are five steps that Cutter Senior Consultant Nick Malik advises EA teams must do to go from a tactical technical program to a strategic role. Ironically, these activities are somewhat tactical in nature. According to Malik, “this is block-and-tackle work”. In his recent Business & Enterprise Architecture Executive Report, “Climbing the Ladder: 5 Steps to Connect EA Read more
Robotic process automation (RPA) and cognitive automation (CA) tools are getting a lot of attention. But, as reported by Mary Lacity and Leslie Willcocks in their new report, Smart Service Automation: Benefits, Cases, and Lessons, potential adopters of these new types of service automation tools remain skeptical about the claims surrounding their promised business value. These potential adopters are still not sure why an organization would move to service automation, what they’d achieve if they were to do it, and what are the best practices. To answer these questions, Lacity and Willcocks conducted two surveys of 143 outsourcing professionals and interviewed 48 people, including service automation adopters, providers, and advisors. From the interviews, they identified 20 adoption journeys. The 20 Read more
Cutter Consortium has been conducting a survey to gain insight into how organizations are adopting — or planning to adopt — blockchain technology. We are also looking to identify important issues organizations are encountering (or foresee encountering) in their blockchain efforts. In addition to analyzing the data, Cutter Senior Consultant Curt Hall has been conducting phone interviews with leaders and practitioners from different organizations who are implementing or working to implement blockchain applications. Their opinions and recommendations on using the technology add depth and richness to Curt’s analysis. Curt will be presenting his findings in a series of Executive Updates over the next couple of months. Hall’s first Executive Update, published last week, examined the initial survey Read more
There’s no denying the disruption resulting from new business models enabled by digital technologies. From Uber turning the taxi industry on its head, to Facebook/Venmo blindsiding the banking industry by becoming a player in funds transfer, both organizations and entire industries are having to rethink value — how they create it and how they capture it. If you’ve been involved in transforming your company’s business model, or creating an entirely new business model, we invite you to share your story. If you’ve had to regroup to face new competition — made possible by digital technologies — we invite you to share your story, too. Cutter Consortium will publish a special “From the Field” report later Read more