Knowing who is performing well in your organization — and why — are important factors in knowing what to do to improve. Traditionally, organizations have relied on subjective measures to answer questions of what is working and why it works. While sports and music are examples of the very few areas where it’s possible to isolate the contribution of an individual to the success of the “system”, the link between action and outcome is much murkier in most other areas. As Stefan Henningsson and Christian Øhrgaard point out in their recent article, Follow the Digital Trace: Turning Digital Artifacts into Digital Capital, most people contribute to success through a complex system of influencing conditions that Read more
Advice and opinion on improving collaboration and making teams successful.
Design thinking is gaining popularity among managers as a means to spurring creativity in innovation and problem solving. With design thinking, multidisciplinary teams work visually to see through the complexity of their project. Several Cutter Consortium authors have been exploring design thinking and how investing a meaningful amount of time and resources to thinking actively about the future, with transdisciplinary, collaborative teams based can help run an innovative organization. Transdisciplinary Collaboration According to Cutter Senior Consultant Edgar Barroso, in order to create new products and services, build startups, solve unexpected problems, and design projects, organizations need to think about the future in a transdisciplinary manner and come up with ideas that might be implemented three Read more
The adoption of cloud-based solutions for document sharing and collaboration has been increasing. The myth that there is absolute security inside the firewall and absolute chaos outside is crumbling. And in an age of mobile workforces and fuzzy enterprise boundaries, it makes little sense to continue to believe in the “walled fortress” model of security. This means that the market for content management systems is going to change dramatically. Many organizations will have a harder time justifying the license and support cost of a solution like SharePoint. Google, Dropbox and others are becoming more credible as enterprise solutions in the cloud. The established vendors need to offer cloud solutions, while their sales of on-premise suites Read more
Several of today’s technology developments affect the market for mobile technology and the ways end-user organizations implement collaboration solutions. These include the rise of cloud-based platforms, the mobile collaboration mechanisms increasingly built into enterprise applications, and the integration of mobile capabilities with enterprise social networks. On-Premise vs. Cloud Solutions Enterprise mobile collaboration solutions are available as software for deployment on premise as well as in the form of cloud-based platforms from a number of providers, including Cisco, IBM, Microsoft (Yammer), SAP, Avaya, Box, Aastra, NEC, ShoreTel, Alcatel-Lucent, and AT&T. Like every other category of enterprise solutions, the cloud is having a profound effect on how organizations implement mobile technology in general. Over the next 12-18 Read more
For 2014, I predict … 1. The browser becomes the OS. More and more is being added to Google’s Chrome browser; so much so that it is starting to look much like an operating system. You have all of these plug-ins (like applications), you can customize and configure your device or the look and feel of the browser. Nowhere is Chrome more an OS than with Chromebooks, where it is the OS. And it is a very web-oriented OS (thin client), with just the browser, media player and file manager as its only native applications. The question is: will IE or Firefox follow suit? Or are they pursuing different directions? 2. The social enterprise. As a Read more
Given the rapid expansion of social and mobile technologies, organizations have increasing opportunities to connect with customers. The IT organization will play a key role not only in capturing and analyzing customer data and increasing the number and value of online customer interactions, but also in terms of creating the means for internal departments to collaborate and better serve the needs of customers. Some organizations mistakenly believe that customers want an online relationship with their company and bombard customers with surveys, questionnaires, and offers, whereas the reality is that what most customers really want is information and discounts. Organizations that examine and continuously improve their customers’ experience in their ease-of-search, ease-of-purchase, and ease-of-tracking delivery progress Read more
I don’t think anyone would refute me if I said that we are living in a rapidly changing environment, that stability and security are nice fantasies, and that moving from industrial work to knowledge work has changed the structure of business organizations. Figure 1 shows that communication, collaboration, social technologies, the cloud, and mobility are the factors impinging on business today. Figure 1 — Changing the nature of busines organizations. Add to this the ability of some companies to utilize crowds for microtasks and various new technologies, not only for increased productivity and collaboration, but with the additional ability to change the physical nature of the workplace. If you also incorporate the effects of Gen Read more