Vendor Relationships

Ideas on managing relationships with software, hardware, and service providers.

Dec 092014
The SaaS Model May Begin to Lose Some Luster

The SaaS model may begin to lose some luster as enterprises begin feel the effects of IT playing a secondary role in implementations.  SaaS suppliers and integrators often try to push IT to the side as they sell their “new and improved” approach which speeds up projects and empowers business process owners and subject matter experts.  However, the dirty little secret is that the value of traditional IT disciplines transcends the hosting mechanism and the mantra of “configuration, not customization”.  The subjugation of IT can result in significant gaps in process and data analysis, planning for ongoing development and support, project management discipline, quality assurance, technical change management, environment management, and effective vendor relationship management, Read more

Dec 202013
IT to Secure its Role in Selecting/Implementing Cloud Solutions

Here’s what I see coming in the new year: Enlightened CIOs will regain a key role in the acquisition and implementation of enterprise Cloud solutions, including Software-as-a-Service (SaaS) applications and Infrastructure-as-a-Service (IaaS) computing resources. They will not only put policies in place that will encourage end-users and business units to include IT in the procurement and deployment processes, but will also enable IT to play a more proactive role in the evaluation and selection process. Corporate end-users and business units will be forced to enlist greater IT involvement and support in the acquisition and implementation of enterprise Cloud solutions because they will face greater challenges integrating them into their existing systems, software and data sources, Read more

Dec 032010

The rapid growth of Cloud Computing has been fueled by a combination of economic and technological factors, but sustained by the immediate business benefits which have clearly demonstrated that it is not just another over-hyped tech trend. I expect this market to grow even more rapidly as organizations of all sizes move from asking “What is Cloud Computing and why is it important?” to “Where and how can I capitalize on the Cloud?” These organizations will leverage a combination of public, private and community Cloud solutions. They will also migrate to SaaS-based enterprise applications which include social networking capabilities similar to those found in Chatter. A growing number of organizations will also capitalize on Read more

Feb 282010

“I don’t hire older CIOs. I like them young.” So barked an experienced and grizzled CEO in a conversation we had a decade ago. Why? Because they don’t know any better, he said. They overestimate their abilities, underestimate the problem, but work hard enough and are smart enough to pull it off. I hope I don’t work for him, I distinctly remember thinking. While overconfidence continues to be a consistent problem in IT, so does too much experience. Those experienced IT folks who may sandbag their estimates (partially out of painful memories from prior battles, partially out of CYA self-protection) constantly run into technology neophytes and amateurs who are deeply convinced that they can move Read more

Even more predictions

 Posted by on Jan 5, 2010  2 Responses »
Jan 052010

Over the last week we’ve received predictions from more Cutter Senior Consultants. Here’s a preview of the latest additions: Rebecca Herold: Bigger privacy breaches than any that have occurred so far on social media sites will occur as a result of no information security or privacy pre-planning at many to most of these organizations. James Odell: systems will no longer primarily be top down. Instead, as individuals, small groups, and organizations interact around the world, technology must support approaches that are more side-by-side. Rob Austin: 2010 will be the year in which mobile devices become the client device of choice in many enterprises. Jim Highsmith: A small, but significant, number of organizations will “get it” when Read more

May 212008

I’ve been thinking about the software-plus-service model, where a vendor offers online (hosted) software components that integrate with the vendor’s software installed onsite at the end-user organization (i.e., the customer). Microsoft is pushing this approach in response to on-demand offerings from Google and other providers. More recently, SAP AG has jumped on the software-plus-service bandwagon as it has backed off its on-demand-only efforts. In some ways, this “hybrid” model makes sense. In other ways, it seems like it could be the worst of both worlds.In the case of SAP, the idea that some ERP components should remain onsite with the customer seems to make sense because of the security and reliability concerns I have with Read more

Feb 062008

Beat ’em up. Knock ’em down. Slap ’em around. Keep them on a short leash. Teach them a lesson. Make ’em behave. Vendors, that is. This phrase has recently seeped into common IT parlance. I’ve even heard vendors, typically large ones, say that the reason we should buy their wares is that they can then provide us with this pugilistic benefit. Fascinating. A value proposition predicated on giving customers the right to beat up the vendor! Where do I sign? This idiom reflects elided thinking regarding risk. Managers seeking throats to choke, I believe, are simply displacing anger or carrying around naïve ideas about risk. Hopefully it is the latter since that is more easily Read more