The Cutter Benchmark Review team is putting together an issue on IT’s Role in Reverse Logistics, and that means it’s survey time. The topic was new to me, so I went to the web for some education and inspiration. And bam! I found this great piece in Modern Materials Handling. In a nutshell, I learned that effectively dealing with returned materials offers companies the opportunity to bolster customer satisfaction, increase profit margins through resale (through channels like eBay or Craigslist), minimize inventory carrying costs and reduce their impact on the environment. The strategic use of IT resources can be the difference between success and failure in this endeavor. In fact, state-of-the-art technology and applying the Read more
Posts Tagged 'Cutter-Research-Community'
The original research Cutter conducts helps us deliver a detailed picture of IT best practices worldwide. The data we gather make it possible to forecast the business and technology strategies, tactics, and trends that will have an impact on organizations in the near- and long-term. We make the extra effort to ensure that survey results reflect reality. When Cutter Senior Consultants analyze the data, they normalize it, toss the outliers, and eliminate responses from any sales/marketing/product management folks at vendor companies. And we always include the number of respondents when we publish analyses based on data collected through these surveying efforts. We follow this methodology so you can be confident in the validity of our Read more