Knowing who is performing well in your organization — and why — are important factors in knowing what to do to improve. Traditionally, organizations have relied on subjective measures to answer questions of what is working and why it works. While sports and music are examples of the very few areas where it’s possible to isolate the contribution of an individual to the success of the “system”, the link between action and outcome is much murkier in most other areas. As Stefan Henningsson and Christian Øhrgaard point out in their recent article, Follow the Digital Trace: Turning Digital Artifacts into Digital Capital, most people contribute to success through a complex system of influencing conditions that Read more
Posts Tagged 'Digital Capital'
The concepts of Information Superiority and Digital Capital will increasingly shape the business strategies and operations of organizations that face the digital- and hyper-competition that’s so common today. Information Superiority was first introduced to the management world by Paul Strassmann, who defined it as “the capacity to increase economic value faster than the competition.” Strassmann’s definition stresses outcomes (such as increased EVA). The US Department of Defense defines Information Superiority as “the operational advantage derived from the ability to collect, process, and disseminate an uninterrupted flow of information while exploiting or denying an adversary’s ability to do the same.”* Typically, in the business world, organizations focus on winning markets rather than crushing rivals, but Read more