Posts Tagged 'vendor-management'

Nov 252008
SaaS User Satisfaction Skyrockets to a Whopping 97%

Analysis of the data we collected in our fourth annual software-as-a-service (SaaS) market survey has revealed that 97% of responders are satisfied with their SaaS deployments. Jeff Kaplan will continue to analyze the data over the next few weeks. He wrote in a recent Business Technology Trends & Impacts Executive Update: Given the tangible benefits survey respondents report gaining from their SaaS deployments, I’m not surprised by this finding, but still, it’s impressive! This is a satisfaction level that few established on-premise enterprise software vendors can match. The benefits enterprises are enjoying that have lead to such an unprecedented satisfaction level include reducing infrastructure costs as a result of SaaS solutions, greater functional capabilities from Read more

Nov 172008

A recent Cutter Consortium survey revealed that 63% of responding organization are using a SaaS solution, up from 32% in 2007. Over the past four years, Cutter has been charting the growth of the SaaS market with a series of yearly customer surveys. This effort has been spearheaded by Cutter Senior Consultant Jeffrey M. Kaplan. In analyzing the data for a Business Technology Trends & Impacts Executive Update, Kaplan wrote: Last year, the survey gave us a hint that this jump in adoption might occur. Even before escalating fuel costs and the recent collapse of the credit markets, 80% of our SaaS survey respondents last year who reported they were considering SaaS solutions stated they Read more

Feb 062008

Beat ’em up. Knock ’em down. Slap ’em around. Keep them on a short leash. Teach them a lesson. Make ’em behave. Vendors, that is. This phrase has recently seeped into common IT parlance. I’ve even heard vendors, typically large ones, say that the reason we should buy their wares is that they can then provide us with this pugilistic benefit. Fascinating. A value proposition predicated on giving customers the right to beat up the vendor! Where do I sign? This idiom reflects elided thinking regarding risk. Managers seeking throats to choke, I believe, are simply displacing anger or carrying around naïve ideas about risk. Hopefully it is the latter since that is more easily Read more